Program Manager (CBP Workforce Wellness)

FAMILY ENDEAVORS INC•El Paso, TX

About The Position

The Program Manager will oversee day-to-day operations of the U.S. Customs and Border Protection (CBP) Workforce Wellness program. This position ensures efficient execution of activities to include outreach, health and wellness services, case management, physical fitness, and nutrition planning, scheduling of behavioral health services, and coordination of services with community service partners. The Program Manager will also be responsible for understanding, completing, and reporting on all contract deliverables. The Program Manager must understand law enforcement and their family members’ needs. They should also understand case management operations, behavioral health treatment and interventions, and process improvement. This position will be a spokesperson for the program and capabilities of the CBP Workforce Wellness Program.

Requirements

EDUCATION: An Undergraduate Degree from an accredited college or university in a health sciences field (i.e., social work, psychology, healthcare administration), criminal justice field, or in a related field; and five (5) years of progressively responsible experience in people management, planning operations, budgets, and projects; OR any combination of experience and education that results in the required knowledge, skill, and abilities is required
EXPERIENCE: 5+ years of experience with managerial/supervisory responsibilities and program level leadership experience is required. Experience across a range of modalities within social work or counseling. Experience with health and wellness/or suicide prevention, experience working with a Military, Veteran, law enforcement, and/or first responder population, experience in overseeing/ managing employer-based wellness programs, and experience delivering training related to wellness, behavioral health, or suicide awareness, OR any combination of experience and education that results in the required knowledge, skills, and abilities is required.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. Works business hours, but position requires support before and after workday and weekends as assigned.
LICENSES: Driver’s License with clear record and must pass a government background investigation.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Employee should expect to work unpredictable schedules that include evenings and weekend days as needed to accommodate operations

Responsibilities

Oversee and support all operations for the CBP Workforce Wellness Program, including the accumulation of outcome data tracking and reporting Key Performance Indicators (KPI’s) to leadership.
Lead, coach, and mentor the program staff.
Initiate, guide, and support staff with continuous quality and process improvement.
Forecast budget planning and execute expenditures of program funds to achieve the projected financial outcomes.
Collaboratively work with the specialized staff to monitor client need and implement new support services when indicated.
Manage relationship with the Contracting Officer’s Representative (COR),
Oversee performance measurement, capturing and reporting client outcomes, and coordinating outreach events as appropriate.
Track and complete funder deliverables, audits, surveys, and compliance requirements.
Participate in, organize, and train staff in established best practices.
Manage Community Outreach and communication of events to ensure CBP employees and their family members take full advantage of the program's services.
Represent Endeavors at conferences, meetings of service providers within the community, and liaising with other organizations at the local level to maintain partnerships and share work of the program.
Other duties as assigned.
Program Manager will research and identify new health and wellness program resources, equipment/tools and innovative technology to positively progress the CBP Workforce Wellness Program.
Will complete monthly file review to ensure Behavioral Health Compliance.
Will complete monthly review of slide deck presentations.
Lead or participate in Clinical Quality Improvement Committee meetings.
Submit weekly program information and highlights for executive leadership reports.
Lead and participate in special projects.
Other duties as assigned.
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."