Program Manager, Business Solutions & Application Operations

Universal Orlando•Orlando, FL

About The Position

The Program Manager holds overall responsibility for the planning, coordination, and execution of multiple technology initiatives supporting UDX Operations and Technology. This role blends hands-on program and project management with cross-functional leadership, providing strategic direction across a portfolio of initiatives while ensuring successful delivery of individual projects. The Program Manager partners closely with operations business stakeholders, UDX Digital & Technology, NBCU Operations & Technology, Infrastructure, Cyber, and Communications teams to define, develop, and implement application and infrastructure solutions aligned to business objectives.

Requirements

5+ years of experience as a Senior Project Manager or Program Manager.
2+ years of experience supporting/ managing multiple Project Managers or Scrum Masters simultaneously
This role is responsible for working across many departments and locations of Universal Destinations and Experiences. The role will work effectively & positively in a highly complex and dynamic working environment. Will need to balance a broad set of priorities and ensure HR system and the related integration supports the business.
Solid practical experience dealing with project management, particularly dealing with proposed efforts and leading them through a defined process of prioritization and demand management.
Ability to work progressively with a wide range of individual levels, sponsors, stakeholders and resources to align activities and initiatives.
Demonstrated cross-functional expertise in diverse fields such as IT, marketing, strategy, finance, operations, etc. and with skills as far ranging as business case development, ROI analysis, cost estimating, and what-if analyses.
Demonstrated experience in presenting persuasive recommendations to leadership as well as key external stakeholders, including the ability to communicate complex ideas and recommendations to leadership that highlight a clear decision framework based on analysis and experience.
Cross-Team/Cross Department Project Leadership experience.
Strong Organizing & Inter-Personal Skills.
Technology experience/background.
Consistent attendance is a job requirement.

Nice To Haves

Bachelor’s degree is preferred in MIS, Technology or Business.
Knowledge of project management concepts and processes, requirements gathering, or business analysis preferred.
PMP and CSM certs are preferred

Responsibilities

Works closely with all Technology teams, business partners, and Vendors to plan, organize, secure, and manage resources for assigned project efforts following software development lifecycle and project implementation policies and procedures as applicable. Develop & Maintain project plans, high-level milestones, resource plans and supporting budgets.
Responsible for the management of multiple project including; work statements, work breakdown structures, developing and tracking budget and schedule, tracking individual project tasks, providing risk analysis, tracking and resolving issues and action items, requirements gathering, quality assurance, providing various project management visibility and control measures and reports as needed and communicating to project team and stakeholders.
Work closely with our business partners to understand their business and system problems and opportunities in the context of the requirements. Support requirement discussions, requirement reviews, design reviews, testing and remaining project activities to ensure required resources participate and deliverables meet project scope and schedule.
Communicate Program Information, status, and key health metrics to stakeholders. Facilitate inter-team communication and resolution of Program-level dependencies, including weekly status meeting and monthly executive steering committee meetings.
Trace the requirements through life cycle of the project to ensure that the scope is managed and that the original requirements are delivered.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.