Program Manager-Burn Center Performance & Quality Improvement, West Penn Hospital

Highmark Health•Pittsburgh, PA

22d

About The Position

BURN PROGRAM MANAGER SUMMARY: The Burn Program Manager is a pivotal leadership role responsible for: Establishing, executing, and maintaining the Burn Center's Performance Improvement (PI) and Quality Improvement (QI) framework. Ensuring adherence to American Burn Association (ABA) verification standards. Acting as the central hub for quality, safety, data management, and regulatory preparedness. Proactively designing and overseeing burn-specific PI/QI initiatives. Reporting to both the Burn Medical Director and Burn Nursing Director, with a matrixed relationship to hospital Quality leadership. Collaborating closely with the Burn Medical Director, nursing leadership, trauma services, and hospital quality teams to: guarantee consistent, high-quality burn care, translate clinical excellence into measurable outcomes, reduce institutional risk by centralizing PI/QI leadership, support the long-term sustainability of the program throughout the hospital system. AHN WEST PENN BURN CENTER: As the only burn center in Western Pennsylvania verified by the American Burn Association and the American College of Surgeons for both adult and pediatric care, we deliver high-quality, comprehensive patient care from injury through rehabilitation. We serve a multi-state area, offering deep expertise in adult and pediatric burn treatment, including outpatient services, advanced wound care, mental health counseling, and rehabilitation programs. WEST PENN HOSPITAL: West Penn Hospital has four-time Magnet® recognition, private patient rooms, free employee parking and a generous benefit package (for full-time and part-time status employees). They are nationally recognized for their burn care, and the only pediatric burn center in western Pennsylvania to be verified by the American Burn Association and the American College of Surgeons. They are also ranked in the nation's top-50 hospitals for OB-GYN care by the US News and World Report. ALLEGHENY HEALTH NETWORK: At AHN, employees trust working together and place patients at the center of all they do. This 9 Hospital system, a part of Highmark Health, is transforming the future of healthcare by providing highly effective services to customers, patients and communities. AHN has commitment and dedication to being inclusive, valuing fresh perspectives, and offering the best growth and educational opportunities to employees. GENERAL OVERVIEW: Responsible for successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors. Manages a matrix group of employees and contractors who serve on project teams and/or within departmental work groups to achieve a coordinated benefit.

Requirements

Minimum 8-10 years’ work experience in project management
8 years’ work experience delivering business solutions using information technology

Nice To Haves

PMP or Certification in Project Management
RN licensure, OR, B.A./B.S. in another defined field as determined by hiring manager
Medical experience related to burn programs or care, OR, trauma experience

Responsibilities

Works with management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined corporate program.
Lead project managers and work group leaders in the development and maintenance of comprehensive plans for a defined corporate program.
Organize, direct and coordinate cross-functional activities to focus corporate resources on the successful delivery and implementation of the desired results for a defined corporate program and/or strategic initiative.
Work with the executive sponsor of a corporate program (VP or higher) and other management as required to achieve the objectives of a defined corporate program.
Acquire detailed understanding of the business objectives for an assigned area.
Monitor and evaluate the progress, alignment and financial "health" of a cross-functional group of projects and related activities which together constitutes a defined corporate program.
Direct corrective action as needed to maintain the viability of the program.
If required, report to the executive team/sponsor/steering committee on the progress, business impacts and strategies around the program(s).
Assess risks that might jeopardize successful achievement of the desired results of a program, develop risk mitigation strategies and tactics and implement risk mitigation plans.
As needed, partners with procurement to develop and execute strategies related to the service/asset contracts.
As needed, manages the vendor to the responsibilities outlined in the contract and statement of work.
Performs other duties as assigned or required.