Program Manager, Behavioral Health

Community Reach Center • Northglenn, CO

7h

About The Position

The Program Manager, Outpatient Services (“Manager”) is a pivotal leader within Community Reach Center’s Outpatient Services Division (“Division”). Under limited supervision, the Manager oversees the development, implementation, and administration of clinical programs that utilize evidence-based and evidence-informed approaches to support individuals with behavioral health needs. This role emphasizes program development, staff growth, and strategic expansion of services to meet community needs. The Manager fosters a culture of continuous improvement, ensuring compliance with organizational goals and industry standards while advocating for client-focused care.

Requirements

• Master's degree in Psychology, Social work, Sociology, or a directly related field is required
• LPC, LP, LCSW, or LMFT licensure required
• 2+ years of direct clinical experience is required
• 2+ years clinical supervision, general performance coaching, facilitation of group processes, and understanding state and local policy issues regarding mental health and children/adult systems of care
• Must be able to demonstrate proficiency with Microsoft Word and Microsoft PowerPoint

Nice To Haves

• Bilingual Spanish preferred

Responsibilities

• Program Development and Growth:
• Lead the design, implementation, and evaluation of clinical programs to address behavioral health needs effectively.
• Develop long- and short-term strategic goals for program expansion, aligning with organizational objectives.
• Collaborate with local and state policymakers, community leaders, and providers to assess community needs and introduce innovative programming.
• Monitor and adjust program models to maintain relevance and effectiveness, using data-driven approaches.
• Staff Development and Leadership:
• Train, mentor, and evaluate team members to ensure high-quality service delivery and professional growth.
• Promote a culture of continuous learning, encouraging staff to pursue opportunities for development and advancement.
• Oversee recruitment, selection, and onboarding of new team members to build a cohesive and skilled workforce.
• Provide regular coaching and feedback to staff, utilizing catalytic coaching techniques to enhance performance.
• Operational Excellence:
• Establish and monitor customer service standards to ensure a client-centered approach in all interactions.
• Ensure compliance with medical record standards, case management practices, and regulatory requirements.
• Conduct audits and quality assurance reviews to uphold organizational and industry standards.
• Maintain and manage program budgets, ensuring optimal allocation of resources.
• Direct Client Support:
• Provide consultation and direct care to clients using evidence-based best practices, as needed.
• Advocate for appropriate services and interventions to support client progress and well-being.

Benefits

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free trainings
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross-licensure sponsorship if eligible & applicable
• Excellent PTO & Paid Holiday
• Tuition Reimbursement
• Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager