Program Manager, Behavioral Health

Community Reach Center•Brighton, CO

26d

About The Position

The Program Manager, Outpatient Services ("Manager") is an integral member of Community Reach Center's Outpatient Services ("Division") Division. The Manager under limited supervision, organizes, administers, and oversees the operation of clinical program(s) using evidence based/evidence-informed approaches to assist individuals with behavioral health needs. The Manager coordinates team functions and community activities to enhance the quality of treatment consumers receive and ensure compliance with company goals. The Manager has administrative oversight of the team including financial, resource and facilities management. Additionally, the Manager will have other duties and responsibilities as determined from time to time by the Clinical Director.

Requirements

Master's degree in Psychology, Social work, Sociology, or a directly related field is required
LPC, LP, LCSW, or LMFT licensure required
2+ years of direct clinical experience is required
Must be able to demonstrate proficiency with Microsoft Word and Microsoft PowerPoint

Nice To Haves

2+ years clinical supervision, general performance coaching, facilitation of group processes, and understanding state and local policy issues regarding mental health and children/adult systems of care
Bilingual Spanish preferred

Responsibilities

Identify, implement, and monitor customer service standards to ensure the multi-disciplinary team is meeting internal and external customer needs, in a professional manner that recognizes the human potential for growth and change
Comfort/experience in completing crisis assessments and writing mental health holds
Experience working with SPMI and SUD
Ensure accuracy, quality and efficiency standards are met with regards to medical record standards and case management services for consumers. Advocates appropriate services for consumers.
Collects data to report back to the state around how the team is functioning, and how consumers on the team are progressing in treatment, per fidelity requirements
Recruitment, training, interviewing, hiring and onboarding
Provides direct consumer consultation and care utilizing evidence-based practice models on site and in the community.
Train and evaluate staff to maintain quality within the team, encourage growth and development while instilling awareness of cultural diversity. Develop long and short-term goals for the team that are consistent with program and organizational goals.
Ensures accuracy, quality and efficiency standards are met with regards to medical record standards and case management services for consumers. Advocates appropriate services for consumers.
Provide direct consumer consultation and care utilizing evidence based best practice models; develop, evaluate, and modify programs as required.
Provide clinical supervision, facilitate daily team meetings
Participates in the selection process for internal and external candidates for program staff.
Provide coaching to ensure all employees perform at satisfactory levels, identify when discipline is appropriate and utilize catalytic coaching to evaluate employees.

Benefits

Competitive compensation
401K with matching
Wellness Program
Health Insurance Reimbursement Allocation
Medical, dental, and vision insurance
Internal Opportunities & Free trainings
Shift differential pay when applicable
Bilingual stipend pay
24/7 Employee Assistance Program to support mental health and a balanced lifestyle
Opportunity for cross-licensure sponsorship if eligible & applicable
Healthy Work Life Balance
Excellent PTO & Paid Holiday
Tuition Reimbursement
Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.