Program Manager Assistant

Emerald Technologies•Saline, MI

About The Position

The Program Management Assistant supports project planning, coordination, and execution by organizing workflows, tracking deliverables, and ensuring effective communication across teams to keep programs running smoothly.

Requirements

Minimum of 3 years in Customer Service, Program Administration, or a similar role.
Strong verbal and written communication skills.
Ability to work independently and efficiently under pressure in a fast-paced environment
Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.

Responsibilities

Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates and improve on-time delivery.
Prepare reports for key business indicators.
Assist Program Manager to manage all commercial aspects of the business including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into computer system per system requirements and established procedures. Issue order confirmations to customers as necessary.
Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
Collect information from customers regarding product or service complaints. Process information in accordance with company compliant procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
Receive and respond to customer invoicing questions and work with accounting to resolve.
Helps coordinate process flow of quotes and new products through Engineering, Purchasing, and Production.

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