Program Manager Assistant
About The Position
Emerald Technologies has an exciting opportunity for a proactive Program Manager Assistant (PMA) to join its Brea, CA team. As a PMA, you will play a key role in supporting the Program Management team and collaborating with cross-functional departments to ensure successful program delivery. This position is responsible for processing customer orders and quotations, ensuring requirements are met accurately and on time. Additional responsibilities include: maintaining records of returns, schedule changes, product updates, and pricing adjustments, resolving return credit issues promptly and effectively, tracking, documenting, and reporting program activities for both internal teams and external stakeholders. This position is designed as a stepping stone into Program Management. It is not intended to be a long-term assistant role. Candidates should be motivated, ambitious, and eager to grow into a full Program Manager position. The PMA role provides the training, exposure, and experience necessary to transition into program leadership. At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!
Requirements
- Minimum of 3 years in Customer Service, Program Administration, or a similar role.
- Strong verbal and written communication skills.
- Ability to work independently and efficiently under pressure in a fast-paced environment
- Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
- Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.
- Excellent organizational and multitasking skills, with the ability to manage competing priorities and deadlines.
Responsibilities
- Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates and improve on-time delivery.
- Prepare reports for key business indicators.
- Assist Program Manager to manage all commercial aspects of the business including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
- Assist in processing customer part orders in accordance with established procedures.
- Accurately enter orders into computer system per system requirements and established procedures.
- Issue order confirmations to customers as necessary.
- Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
- Collect information from customers regarding product or service complaints.
- Process information in accordance with company compliant procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
- Receive and respond to customer invoicing questions and work with accounting to resolve.
Benefits
- Competitive medical, dental, and vision benefits
- Health Savings Account/Flexible Spending Account
- 401K and company matching with no vesting period
- PTO for rest and relaxation
- Gym reimbursement (through Anthem)
- Employee Assistance Program
- A safe and inclusive work environment with team and management support
- Employee training and development
- Community service and philanthropic initiatives
- Employee appreciation and events
- Career advancement opportunities
- Employee Referral program
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
