Program Manager - AMS CRM Sales

ServiceNow•New York, NY

21h

About The Position

As a Program Manager for ServiceNow, supporting our CRM business and its senior leaders by program managing and help operationalize high impact GTM strategies that drive growth and improvements in the business.  You will be expected to drive analysis and work closely with cross-functional leaders throughout the company with minimal supervision. Strategic projects can vary from short-term risk investigations to long-term analysis focused on evaluating areas such as adjacent market opportunities, formulating strategic priorities and operational plans, conducting market and customer research to drive new opportunities for growth, uncovering customer and competitive insights, and driving business initiatives (example include Q+1/2/3 pipeline risks, Downsell risk mitigation, portfolio analysis, and other growth initiatives).  Typical projects require the ability to work in cross-functional teams comprising of leaders from business units and functional groups.  You will also partner with the leadership team to drive business cadence, measure and track critical initiatives, and assist in the preparation of content for Executive discussions. In this role, you will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to senior-level decision making, and establish relationships with people across the entire company. As such, we are looking for a Senior Manager who is an effective influencer, knowledgeable about the business, who can rapidly demonstrate impact and value to the organization.  A candidate must excel in all areas of program management and execution including project management, business analysis, problem-solving, cross-functional team management, executive communication, consensus building, and people development. A successful Program Manager will be able to function well in a high-growth, fast-paced environment and will be comfortable with ambiguous situations.  A combination of prior experience in program/change management and technology market experience is a must.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
5+ years total work experience with a top-tier management consulting firm, or senior program manager role at an enterprise software/technology company
Experience working on large strategic initiatives from framing the problem, conducting research/analysis, building business and operational plans, and driving execution through to success; ability to multitask
Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions
Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
Strong people development and influencing skills; able to build and drive extended and virtual teams
Strong team player who is also an independent thinker
Strong analytical and financial skills to work on complex business issues with minimum supervision
Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
Software industry domain expertise and the ability to understand complex technology problems is a plus
AI Native Mindset
Daily user of AI tools like ChatGPT, Claude, and Perplexity
Always looking for smarter ways to work

Nice To Haves

In addition to the above, preferred candidates will have Sales Strategy, Operations, or Execution experience in the enterprise software/technology industry

Responsibilities

Work on key strategic projects for ServiceNow; work cross-functionally to structure problems, and drive solutions and actionable recommendations and results through a rigorous, data-driven process
Help drive the operational cadence of various businesses and functions to drive the definition, measurement, and tracking of key strategic and operational initiatives
Developing project scopes and objectives, involving all relevant stakeholders
Coordinate internal resources and third parties/vendors for the flawless execution of the project.
Ensure that assigned projects are delivered on-time, within the scope, and within budget
Manage the relationship with all stakeholders, third parties/vendors
Measure project performance using appropriate systems, tools, and techniques.
Create and maintain comprehensive project documentation
Perform risk management to minimize project risks
Provide regular updates on the project to senior management stakeholders.
Support senior executives in developing key presentations for internal and external audiences