Program Manager - AI

CTDI•West Goshen Township, PA

About The Position

We are seeking a forward-thinking leader with expertise in IT Systems, Data Forensics, and Data Science/AI to spearhead our system simplification and AI strategy initiatives. This role will focus on leveraging cutting-edge technologies to simplify complex systems, improve operational efficiency, drive automation, and create measurable business impact. The ideal candidate is a hands-on strategist who can bridge technical execution with business vision, leading teams to deliver scalable, ethical, and high-value AI solutions.

Requirements

Must be an organized, detail oriented and self-motivated individual
Strong analytical, problem solving and decision making skills
Excellent communication and interpersonal skills
Must be able to code, use Python and be able to create models
Have the ability to work both independently and as part of team.
Flexibility to travel is required.
B.S. Degree in Systems Technology, Data Science, Software Engineering or related discipline is required.
3-5 years Program Optimization experience
Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.

Nice To Haves

Previous experience with quality systems a plus.
Experience in the telecommunications or cable industries is preferred.

Responsibilities

Identify opportunities to apply AI/ML, automation, and data science across the organization to optimize processes, simplify systems, and increase ROI.
Collaborate with executives and directors to align AI roadmaps with long-term business goals.
Evaluate and integrate third-party AI solutions, tools, and strategic partnerships to accelerate adoption and impact.
Quickly gain a comprehensive understanding of company systems and processes.
Identify opportunities to streamline and simplify system architecture, reducing complexity and improving resilience.
Assess and mitigate risks within current IT and data system setups, ensuring scalability, compliance, and efficiency.
Design and deploy AI/ML frameworks for complex challenges such as predictive analytics in logistics, fraud detection in IT systems, or ethical AI frameworks in telecom/consumer tech.
Oversee end-to-end ML pipelines, including data ingestion, model training, validation, deployment, and monitoring.
Implement bias mitigation, scalability, and transparency measures in all AI initiatives.
Lead and mentor a multidisciplinary team of data scientists, engineers, and system analysts to drive innovation.
Champion AI adoption through workshops, proof-of-concepts, and cross-functional enablement programs.
Partner with stakeholders to translate AI insights into actionable business strategies.
Stay at the forefront of emerging AI trends (e.g., LLMs, generative AI, edge computing) and assess their applicability to company operations.
Build and enforce ethical AI practices, prioritizing transparency, data privacy, and societal impact.
Define, track, and report on key metrics such as cost savings, accuracy improvements, and process efficiencies to demonstrate ROI.
Continuously refine strategies based on performance outcomes to secure resources and scale successful initiatives.
Other duties as assigned