Program Manager - Administration - Quality

West Tennessee Healthcare

About The Position

JOB SUMMARY/SCOPE OF RESPONSIBILITY: Under the supervision of the Executive Director, the Program Manager—Administration or “Administrative Manager” is responsible for administrative functions for Pathways such as Compliance, Joint Commission, Audits, and Quality Improvement. The Administrative Manager is also responsible for coordinating, monitoring, and supervising the staff involved in the delivery of medication management, and administrative and front desk services, and health information management (HIM). The Administrative Manager is responsible for programmatic planning, quality assessment and improvement activities, staffing issues, and budgetary issues for these areas. The Administrative Manager generally works eight (8) hours per day, five (5) days per week, and is generally available during evenings and weekends for consultation to other staff as needed. ESSENTIAL JOB FUNCTIONS: Performs functions with clients and staff in gender-, spiritually-, economically- and culturally-responsive, trauma-informed, humble, kind, and competent ways Follows HIPAA guidelines and maintains the highest level of confidentiality and privacy at all times when dealing with client information, paying special attention to any additional risks present when using telehealth software and programming Works in conjunction with the Executive Director and other managers to meet regulatory requirements related to Compliance, Joint Commission, and Program audits Works in conjunction with the Executive Director and other managers to implement and monitor Pathways’ Quality Program Manages the medication clinic and reception/front desk for the Summar location Manages the HIM department agency-wide Oversees the selection and orientation of new staff as applicable, evaluating performance and giving feedback in a manner that reinforces positive performance while correcting problems or deficiencies Works in conjunction with the Director of Nursing/Chief Nursing Officer to develop and implement policies and procedures for the Pathways medication agency-wide Collaborates effectively with clients, outside agency personnel, family members, and internal agency personnel, including but not limited to supervisors, therapists, physicians, nurse practitioners, nurses, health information management staff, reception and front desk staff, and case managers to ensure continuity of care Works in conjunction with the Director of Nursing/Chief Nursing Officer to develop and implement policies and procedures for the Pathways medication agency-wide Chairs the effective operation of the Quality, Joint Commission, and Policy & Procedures Committees Works in conjunction with the Director of Nursing/Chief Nursing Officer to develop and implement policies and procedures for the Pathways medication agency-wide Effectively uses current available data to monitor current and plan and implement new programs, processes, and services in conjunction with administration and other programs affected Displays evidence of the value of lifelong learning as related to best practices in client care and program goals, standards, and desired outcomes Serves on agency or community councils and teams (or assures the agency is represented) based on agency/community needs and the agency’s priorities. Other activities or responsibilities as needed per supervisor or agency

Requirements

Must have a Master's Degree and at least 2 years of experience
Must have a valid driver’s license and the ability to be granted driving privileges for company vehicles by West Tennessee Healthcare Risk Management

Nice To Haves

Preferred to have at least two (2) years of experience in the mental health and/or substance use recovery field.

Responsibilities

Responsible for administrative functions for Pathways such as Compliance, Joint Commission, Audits, and Quality Improvement.
Responsible for coordinating, monitoring, and supervising the staff involved in the delivery of medication management, and administrative and front desk services, and health information management (HIM).
Responsible for programmatic planning, quality assessment and improvement activities, staffing issues, and budgetary issues for these areas.
Works in conjunction with the Executive Director and other managers to meet regulatory requirements related to Compliance, Joint Commission, and Program audits
Works in conjunction with the Executive Director and other managers to implement and monitor Pathways’ Quality Program
Manages the medication clinic and reception/front desk for the Summar location
Manages the HIM department agency-wide
Oversees the selection and orientation of new staff as applicable, evaluating performance and giving feedback in a manner that reinforces positive performance while correcting problems or deficiencies
Works in conjunction with the Director of Nursing/Chief Nursing Officer to develop and implement policies and procedures for the Pathways medication agency-wide
Collaborates effectively with clients, outside agency personnel, family members, and internal agency personnel, including but not limited to supervisors, therapists, physicians, nurse practitioners, nurses, health information management staff, reception and front desk staff, and case managers to ensure continuity of care
Chairs the effective operation of the Quality, Joint Commission, and Policy & Procedures Committees
Effectively uses current available data to monitor current and plan and implement new programs, processes, and services in conjunction with administration and other programs affected
Serves on agency or community councils and teams (or assures the agency is represented) based on agency/community needs and the agency’s priorities.
Other activities or responsibilities as needed per supervisor or agency