Program Manager 3

Comcast•Manchester, NH

31d

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Job Description Summary Responsible for utilizing solid program management skills and knowledge to lead medium-to-smaller and/or less complex programs. Usually determines own work priorities. Acts as a business administrator for our Salesforce application, executing configuration / low code changes and documenting requirements to hand off to development teams.

Requirements

The ideal candidate will have strong technical experience in information systems, a deep understanding of business processes, and the ability to align technical solutions with business objectives
1-2 years of experience in Salesforce administration / business management or equivalent experience
Strong understanding of Salesforce best practices and functionality.
Experience gathering and analyzing business requirements.
Proficiency in MS Office Suite.
Excellent communication and stakeholder management skills.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills Salesforce Configuration, Stakeholder Management, User Requirements Documentation
Relevant Work Experience 5-7 Years

Nice To Haves

Salesforce Certified Administrator (preferred).

Responsibilities

Manages intake backlog, working with stakeholders to understand business benefit and assign associated priority.
Serves as a business and system (Salesforce) expert, understanding business requests and determining the best systematic solution.
Completes and deploys configuration changes, including but not limited to, Process Builder, Flow, list views, queues, validation rules.
Understands the scope of programs as defined by the business requirements and budget process.
Participates in key planning milestones and acts as a guide for the core program team from initiation through execution and completion.
Works to identify and obtain participation from required cross-functional core team members, including matrixed project managers, with guidance from Strategic Business Initiative or senior staff.
Creates program plans and maintains program record.
Works with the core team to identify and schedule all the work required to fulfill program scope, including identification and management of critical path.
Assists in the development and implementation of key goals, objectives and success criteria for the program.
Ensures proper documentation.
Identifies and analyzes risks and issues.
Tracks and manages the program schedule and task details included in the program plan.
Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives.
Works with Strategic Business Initiative to assist in action item resolution and track completion.
Ensures program milestones are accomplished and ensures overall timelines are met.
Documents all major plan changes in scope, approach and date delivery.
Communicates updates on major milestones and keeps all stakeholders informed of progress and issues.
Manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.