Program Management Specialist
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About The Position
Provides sustaining support to those customers assigned to their Program Managers. Sustaining support is defined as the day-to-day activity necessary to ensure all issues related to on-going product manufacture and customer service are addressed in a timely and professional manner. Acts as the primary information collection point for all requests from customers under their management. Provides information to customers and the Program Manager as gathered from sources within the organization. Typical actions may include: Timely and accurately process sales orders. Ensure customer PO information accuracy prior to Sales Order entry. Responds to customer requests. Monthly Open Order Reports and/or WIP (Work-In-Process) Status. Coordinates customer changes with operations - pull-in or push-outs. Ascertain feasibility and impact. Coordinate with relevant departments. Provides shipping information. Serves as liaison between sales, manufacturing staff, and customer; communication with customer on activities in these areas is essential to the delivery of customer service. Works with Operations to resolve manufacturing issues which require customer involvement. Assures Operations has provided out-of-shop dates to all customer requirements and coordinates and resolves exceptions. Supports the Program Managers as needed. Conducts all business transactions in accordance with the established guidelines of PCC/University Swaging business procedures and ethics.
