Program Management Senior Specialist (Hybrid) (For Pooling)

Google Operations Center

23d•$103,000 - $131,000•Hybrid

About The Position

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Program Management Senior Specialist is the glue that keeps all the elements of an email marketing campaign project together. They are well organized project managers, excellent communicators, proactive problem solvers and technical subject matter experts well versed in email marketing. They are the connective tissue between the business (product marketing managers), production project managers and development team. They ensure projects are well defined, and delivered on time and meet quality standards. The base salary range for this full-time position is $103,000 - $131,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected]. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

Requirements

Overall 5+ years of experience in project management roles, coordinating projects across multiple organizations/cross functional teams
2-3 years of experience with email marketing in a fast paced environment
Demonstrable experience in marketing automation tools such as Marketo, Eloqua, Marketing Cloud, etc.
Strong, polished, and professional communication skills required for interacting with stakeholders and leading the production team

Nice To Haves

Understanding of marketing operations, processes, business requirements
Proactive and curious attitude, strong problem solving skills
Familiarity using GenAI (generative AI) for email marketing content, production and optimization
Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

Responsibilities

Partner with product marketing managers (PMMs) in campaign ideation and intake document formulation: Collaborate with PMMs during campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team
Project manage campaign development and deployment: Kick off and strategically manage campaign production with offshore production team, provide guidance and answers to production team during the production process, manage production timelines Coordinate with Data Specialists to ensure that data requirements and inputs are fully aligned with HTML development and production process, as well as be a strategic partner between Data Specialists and offshore production team Communicate production progress to PMM, facilitate approval of proofs and prototypes, ensure any changes are implemented after prototype and proof review Flag issues that arise during production process and proactively seek solutions
Manage campaign deployment in Gamma, monitor campaign health: Actively manage the Gamma campaign deployments and proactively manage the campaign lifecycle (pause, activate, launch Gamma campaigns). GAMMA is Google’s internal email marketing platform Be the expert on Gamma campaigns under their management Monitor campaign deployment health through Gamma reporting tools and internal tools Where applicable, delegate monitoring to Data Specialists and email specialists acting as the accountable party for campaign health monitoring
Troubleshoot and solve escalations: When issues arise on existing or newly deployed campaigns, proactively lead the resolution process by quickly identifying root causes, work closely with product marketing managers, production project managers, and the development team Document the issue in the form of a blameless post mortem, ensure alignment across stakeholders and facilitate process adjustments mitigating repetition of the issue in the future across the team
Keep things organized: Effectively and proficiently communicate with the offshore production team by setting up and leading weekly calls. Attend regular scrums and stand ups, provide updates on project status and act as a collaborative business partner to the PMM leading the scrum Maintain internal project status trackers and post launch quality control sheets Ensure accurate work progress tracking in Asana
Drive innovation and thrive for excellence: Proactively look for ways to improve the process to drive efficiency and reduce risk such as through implementing generative AI tools in the email creative or production processes

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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