Program Management Director- Retail Banking PMO

PNC • Pittsburgh, PA

5d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Management Director within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX.

The Program Director for Retail Banking Technology leads the delivery of large-scale, enterprise-wide technology programs across Retail Banking, Digital Banking, Core Banking, and Retail Operations platforms. This role oversees the execution of complex multi-year initiatives, ensures alignment between business strategy and technology delivery, and drives disciplined execution across all program and project teams. The Program Director serves as a strategic partner to senior technology and business leaders, providing governance, transparency, and leadership across planning, execution, financial management, and reporting.

Job Description
Oversees program managers to ensure the execution of organizational programs in support of corporate strategy. No requirement for program size.
Evaluates and provides guidance during the general and detailed planning stages of organizational programs; develops strategies to ensure all projects within the program are cohesive and in line with organizational goals.
Oversight and reporting for the overall program budget while working to ensure success of the program.
Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.
Leads and develops program management teams. Builds business relationships to ensure seamless delivery and a consistent experience across multiple distribution channels.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Requirements

• Experience leading large-scale technology programs, ideally within Retail Banking or Financial Services.
• Strong domain expertise across: ○ Retail Banking & DDA ○ Digital Banking (Online/Mobile) ○ Core Banking systems ○ Retail Operations technology platforms
• Proven experience managing and guiding large delivery teams (50+ resources) across multiple, concurrent initiatives.
• Demonstrated ability to define and run program governance, risk frameworks, dependency management, and integrated planning.
• Strong financial acumen with experience managing multi-million-dollar program budgets, forecasting, and resource planning.
• Ability to communicate clearly at the executive level, including producing dashboards, status reports, and risk summaries.
• Strong leadership, influencing, and stakeholder management skills across business and technology organizations.
• Experience in transforming or modernizing Retail Banking platforms (e.g., Core Banking modernization, digital channel modernization).
• Experience in fast-paced, matrixed enterprise environments with senior-level visibility.
• Ability to drive structure, process, and delivery discipline in ambiguous, multi-stakeholder environments.
• Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required.
• Bachelors

Nice To Haves

• Accountability
• Client Counseling
• Decision Making
• Financial Services
• People Management
• Program Governance
• Results-Oriented
• Strategic Planning
• Technology Portfolio Management

Responsibilities

• Lead execution of large-scale Retail Banking Technology programs, coordinating delivery across initiatives and guiding 50+ program and project management resources to ensure successful outcomes.
• Experience needed in Retail Banking, DDA, Digital - Online/Mobile Banking, Core banking and Retail operations platforms
• Provide program-level governance and structure, managing cross-team dependencies, risks, milestones, and delivery plans across multiple technology and business stakeholders.
• Drive execution discipline across program and project managers, establishing delivery frameworks, best practices to improve consistency and delivery success.
• Partner with technology leaders, product teams, and business stakeholders to translate strategic priorities into executable programs and aligned delivery roadmaps.
• Oversee financial and resource planning for major initiatives, ensuring accurate forecasting, funding alignment, and efficient use of delivery resources.
• Deliver executive-level reporting and insights, providing leadership with clear visibility into program health, risks, progress, and key delivery milestones.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Director