Program Management Director - Program Delivery COE & Innovation

Salesforce.com, Inc.•Indianapolis, IN

44d•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 12/08/2025. The Digital Enterprise Program Management office is seeking an experienced Program Management Center of Excellence (PM CoE). This role is pivotal in driving standardized, high-quality program management practices across the organization, improving program execution, and leveraging cutting-edge AI and Large Language Model (LLM) tools for automation and enhanced reporting. This is a strategic position requiring a blend of program management expertise, a passion for process improvement, and proficiency in modern technology integration. This is an office-flexible role for Atlanta, GA, Indianapolis, IN, Denver, CO, or Seattle, WA. In office expectations are 3 days/week to support customers and/or collaborate with their teams.

Requirements

Bachelors or Masters degree in Business Administration, Computer Science, or a related field.
Minimum of 10 years of experience in Program Management, Portfolio Management, or a senior Project Management role.
Proven experience in establishing or significantly contributing to a Program/Project Management Office (PMO) or Center of Excellence (CoE).
Strong understanding of diverse program and project methodologies (e.g., Agile, Scrum, Waterfall, SAFe).
Experience with AI/LLM tools and their application in business process automation, particularly within a program management context.
Excellent communication, interpersonal, and stakeholder management skills.

Nice To Haves

Leading PMO COE and driving maturity in program practices
PMP or other relevant program/project management certifications.
Experience deploying AI/automation tools
Experience in data visualization tools (e.g., Tableau, Power BI) and building executive-level reporting.
Familiarity with standard program management software (e.g., Microsoft Project, Jira, Asana).

Responsibilities

PM CoE Framework: Define, develop, and maintain the program delivery framework, including governance, standards, methodologies (e.g., Agile, SAFe, Lean Waterfall, Hybrids), templates, and best practices for program management.
Community of Practice: Establish and lead a community of practice for Program and Project Managers to share knowledge, experiences, and drive continuous improvement.
Develop & Train: Develop and deliver training, mentoring, and certification programs to elevate the program management skills across DET.
Advance Practices: Perform maturity assessments of current program management practices and develop roadmaps for advancement.
Program Reporting: Design and implement standardized program reporting metrics, dashboards, and key performance indicators (KPIs) to provide executive-level visibility into program health, progress, risks, and resource utilization.
Program Reviews: Facilitate internal program reviews with leadership and stakeholders, ensuring alignment with strategic objectives.
Automation: Identify opportunities to automate repetitive or manual program management tasks using AI and LLM tools (e.g., change control, risk management, status reporting, meeting scheduling and minutes). Advance use of PM tools such as Smartsheet and Slack to enhance efficiency and effectiveness.
PM tools Integration: Lead integration of PM tools with Tableau and Salesforce PLM Tools in collaboration with IT/Engineering teams.
Value Realization Reporting: Automation of tracking ROI against actual value attainment

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

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