Program Management Coordinator

Plexus•Neenah, WI

About The Position

About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision. When we invest in our people, we invest in building a better world. With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best. Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success. As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth. Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com . Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range: $43,100.00 - $64,700.00 Purpose Statement: Supports Program Managers with tactical activities, liaising with the Customer Focus Team (CFT), Plexus functional areas and potentially junior customer representatives. Position is designed to provide increased productivity and effectiveness of the program management function.

Requirements

A minimum of a High School diploma is required
Three (3) or more years of related experience is preferred.
Basic understanding of manufacturing processes, preferably in an electronics manufacturing environment.
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Responsibilities

Provides administrative assistance to PMs and CFT to enable the CFT to focus on customer service and critical metrics.
Executes daily tactical tasks related such as running on-time delivery (OTD) reports, WIP/backlog/revenue/shipment reports, and raw materials/finished goods shipments.
Daily customer interface for POs, shipment arrangement/tracking, commitment dates on orders, customer queries and requests.
May work on cNPS activities.
Delivery of accurate and timely data in an independent manner.
Basic communication with customers and coordination with CFT.
Update CFT or customer trackers, download customer data from portals/additional sites, work with NCM for customer return.
FIA & NREs recovery and potentially supporting APQP.
RMA engagement in: ship arrangement, classification creation, etc. (SRV focused but may be applicable based on site structure).
Potentially manage credit notes, manage billing paperwork (scrap, PPV, consignment, NRE, etc) and enter SO for special billing activities.