Program Coordinator - Learning Management Systems

Texas A&M University System • College Station, TX

2d • $53,000 - $57,000

About The Position

We are seeking a detail-oriented Program Coordinator to support the daily operations of Continuing and Professional Education (CPED). The ideal candidate will be a technical problem-solver who balances back-end systems management with high-end customer support. They need technical expertise in managing a learning management system, customer support excellence, and a collaborative team member attitude.

Requirements

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Four years of related experience in managing technology resources related to learning management systems, including evaluating effectiveness for end users and planning for future improvements.
• Knowledge of word processing and spreadsheet applications.
• Effective verbal and written communication skills.
• Strong interpersonal, leadership, problem solving, and organizational skills.
• Experience managing learning management systems and third party teaching and learning tools.
• Must be customer focused and able to multi-task.
• Ability to analyze information, document conclusions, and develop recommendations.
• Ability to multitask and work cooperatively with others.
• Ability to collaborate with technical and nontechnical personnel.
• Strong attention to detail and accuracy.
• Ability to present information clearly and concisely.

Nice To Haves

• Knowledge of the American’s with Disabilities ACT, Title II, and Section 508 Compliance.
• Knowledge of VPATs.
• API and LTI experience.
• Data visualization software experience.
• Experience using database visualization tools such as Power BI.

Responsibilities

• Learning Management System Administration Assists in the coordination of the day-to-day activities of the Learning Management System and Registration System.
• Assists in developing strategic plans and goals to support the program.
• Assists with the development and production of materials designed for the program Assists with yearly budgetary and contract processes.
• Prepares vouchers, purchase orders and requisition and coordinate with accounting personnel and other support staff.
• Provide end-user support for both the LMS and Registration systems.
• Maintain accurate user database.
• Maintain Sub-Account Administrator accounts.
• Oversee and compile LMS usage data for reporting purposes.
• Forecast and lead LMS enhancement projects.
• Stay abreast of system updates and new features.
• Liaison between CPED and CPED platform users.
• Customer Support Responds to LMS and Registration System help tickets from CPED participants.
• Provides technical support to sub-account administrators.
• Monitor LMS adherence to compliance Ensure that the LMS meets Web Content Accessibility Guidelines (WCAG 2.1) as updates and enhancements are implemented.
• Ensure that courses and accompanying materials published in the LMS meet WCAG 2.1.
• Responsible for periodic accommodations requests from LMS end users.
• CPED Programming Support Assist with additional CPED programming.
• LMS Content Production Maintain CPED instructional courses for the LMS and Registration system.
• Assist with creating and maintaining Standard Operating Procedures (SOP) related to the LMS and Registration System.
• Assist with research, development and composition white papers, grant applications and presentations.
• On an as-needed basis, assist with instructional design of new asynchronous courses or remediation of existing ones.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level