Program Management Analyst

Asurion • Smyrna, GA

5d

About The Position

As a member of the Program Management team, you will be responsible for analyzing the health of Asurion’s programs through continual monitoring of operational KPIs, profitability, and competitive benchmarks. The insights from your analysis will be used to drive decisions on pricing, program design/optimization, and financial planning. The position will be responsible for creating and analyzing large data sets as well as communicating the results across the organization in a way that drives the organization to action. Such analysis deep dives into the diverse set of products under Asurion main line of business, wireless device protection. We work on cross-functional teams that are tightly integrated with our clients. As an Analyst, Program Management with strong business acumen and data skills you will play a key role in the support of our wireless clients.

Requirements

• Bachelor’s degree required
• Demonstrated ability to understand complex issues at a detailed level
• Ability to communicate complex concepts and output to non-experts in both a written and verbal manner
• Exceptional business insight and strategic orientation
• Critical thinking skills in formulating hypotheses, interpreting results, and being able to make educated guesses when data may be sparse or unavailable
• Intellectual curiosity and ability to handle high levels of ambiguity
• Ability to work under pressure and within tight deadlines
• Ability to anticipate problems and opportunities and the initiative to pursue solutions

Nice To Haves

• Experience in business/data analytics, demand/financial planning & analysis, risk management, or operations preferred
• Strong proficiency and experience using Microsoft Excel and PowerPoint
• Keen interest in developing SQL and Power BI skillsets, experience in these preferred but not necessary

Responsibilities

• Track and communicate program KPIs to internal stakeholders
• Own the launch and maintenance of assets
• Create useful models, formulas, and templates for data collection and analysis
• Write, interpret, and optimize queries working with large sets of data
• Develop automated monthly and ad-hoc reporting capabilities
• Support interpretation of data to identify significant differences, relationships, and trends, as well as factors that could affect the results of analysis
• Become knowledgeable in Program Management KPIs to understand drivers and provide ad-hoc analysis as needed to support the business
• Partner with other members of Program Management to develop common points of view on emerging trends, risks, and opportunities.
• Partner with Accounting, Finance, Supply Chain, Customer Care, IT, and Client Services to gain support, resources and champions for initiatives aimed at improving program profitability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees