Program Lead

Mcleod Centers for Wellbeing • Monroe, NC

1d • Hybrid

About The Position

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have grown to become one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are seeking mission-driven leaders to support our teams and help strengthen program operations. MCLEOD CENTERS FOR WELLBEING IS CURRENTLY SEEKING A PROGRAM LEAD to support day-to-day program operations while delivering high-quality patient services. This role is comprised of approximately 70% patient services and 30% administrative responsibilities and works closely with the Program Manager to ensure program efficiency, staff support, and patient-centered care.

Requirements

• Bachelor’s degree or equivalent professional experience (required).
• Strong organizational, leadership, and communication skills.
• Ability to balance patient-facing responsibilities with administrative duties.
• Proficiency with Microsoft Office tools including Outlook, SharePoint, OneDrive, and Teams
• Comfort using electronic systems for documentation and communication

Nice To Haves

• CADC or clinical licensure (LCAS, LCMHC, LMFT, LCSW) preferred but not required.

Responsibilities

• Serve as a liaison for daily program operations and assist with coordinating workflow and communication.
• Support and guide administrative staff by providing direction, coaching, and performance feedback.
• Assist with onboarding new employees and facilitate their successful integration into the organization.
• Participate in continuous performance improvement initiatives and support achievement of key performance indicators (KPIs).
• Address patient concerns and assist with behavioral or conduct intervention plans as needed.
• Provide clear expectations, education, and guidance to staff while fostering a positive work environment.
• Assist with setting program objectives, identifying goals, and evaluating departmental outcomes.
• Utilize effective problem-solving and conflict resolution skills to promote collaboration and strong team relationships.
• Participate in leadership and program meetings.
• Develop and maintain relationships with community agencies and programs to support collaboration and referrals.
• Participate in performance improvement plans and organizational initiatives as assigned.

Benefits

• Generous Leave Policies: Paid time off, bereavement leave, and parent-child educational leave.
• Holiday Benefits: 9 paid observed holidays, 1 floating holiday, and a paid day off during your birthday month.
• Student Loan Forgiveness: Eligibility for Public Service Loan Forgiveness (PSLF) as a nonprofit employee.
• Professional Growth Opportunities: Leadership development, training, and support for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees