Program Lead Analyst - Accredo - Remote

The Cigna Group

22h • Remote

About The Position

The job profile for this position is Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.
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Our people make all the difference in our success.
The Program Leads are key members of the Program Management Leadership organization, who provide support and energy to this diverse and growing team. You will be responsible for a specific program that calls for program management at the lead level. As Program Lead, you will be the main point of contact for all internal and external partners associated with the specified program. Communication and organizational skills must be excellent. You should also be able to act proactively to ensure smooth operations and effective collaboration. Ultimately, you should lead by setting a good example and engaging our partners to achieve goals.
What you'll do to make a difference:
Point of contact for client interactions and/or HUB
Identify barriers to care through deep analysis of pending cases, missed commitments, unenroll data, TAT data and more
Coordinate with leadership team and operational partners to improve the patient experience
Provide an elevated Program Manager level of service, which includes the below functions
Interact with internal and external partners for the majority of your workday.
Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s)
Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations
Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say)
Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns
Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders
Research, gather, analyze, and communicate data efficiently. Identify and track trends, perform root-cause analysis, and drive process improvement initiatives
Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays
Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role
Perform work independently, adapt to a dynamic working environment, and be an effective change agent

Requirements

• Highly analytical and detail oriented
• Strong, polished communicator (verbal and written)
• Ability to manage ambiguity and flex to program needs/changes in a fast paced, evolving environment
• Highly motivated, organized, and independent self-starter with a positive, “can do” attitude
• Demonstrates a strong understanding of the Accredo patient journey/life of a script, and can navigate the organization quickly to get answers and/or expertise
• Ability to multitask across a variety of assignments with competing deadlines
• Process expert with above average proficiency in all systems, including RX Home, CSP, Phat Too, and Ops Insight required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Point of contact for client interactions and/or HUB
• Identify barriers to care through deep analysis of pending cases, missed commitments, unenroll data, TAT data and more
• Coordinate with leadership team and operational partners to improve the patient experience
• Provide an elevated Program Manager level of service
• Interact with internal and external partners for the majority of your workday.
• Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s)
• Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations
• Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say)
• Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns
• Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders
• Research, gather, analyze, and communicate data efficiently.
• Identify and track trends, perform root-cause analysis, and drive process improvement initiatives
• Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays
• Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role
• Perform work independently, adapt to a dynamic working environment, and be an effective change agent

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed