Program Director

Help USA • The Bronx, NY

9d

About The Position

HELP USA is seeking a Program Manager for Crotona II, a 33-unit, DHS-funded family shelter, which is a satellite program of our larger Crotona site. Reporting to the Executive Director of Crotona and supervising a staff of five, you’ll be responsible for the overall development and management of all direct social service programs. Your responsibilities will include:

Managing the day-to-day programmatic operation of the facility.

Providing administrative and case management supervision to ensure sound casework practice, contractual compliance with program goals and objectives, and adherence to DHS and HELP policies and procedures.

Recruiting, orienting, managing, and evaluating all program staff and providing appropriate training and supervision to ensure that all clients remain healthy and safe and are provided with quality services at all times.

Developing and nurturing an environment that fosters staff satisfaction and retention.

Assessing the effectiveness of service delivery and identifying gaps in service.

Requirements

• Bachelor's degree in social work or related field.
• Minimum of five years’ management experience, including proven supervisory and staff development skills.
• Excellent oral and written communication skills.
• Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

• Bilingual (English/Spanish) is a plus.

Responsibilities

• Managing the day-to-day programmatic operation of the facility.
• Providing administrative and case management supervision to ensure sound casework practice, contractual compliance with program goals and objectives, and adherence to DHS and HELP policies and procedures.
• Recruiting, orienting, managing, and evaluating all program staff and providing appropriate training and supervision to ensure that all clients remain healthy and safe and are provided with quality services at all times.
• Developing and nurturing an environment that fosters staff satisfaction and retention.
• Assessing the effectiveness of service delivery and identifying gaps in service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees