Program Director

SETTLEMENT HOUSING FUND INC•New York, NY

46d•$90,000 - $95,000•Onsite

About The Position

The Program Director is responsible for overseeing and managing the implementation and daily operations of the Coordinators and Tenant Services staff. This position ensures consistent service delivery, program compliance, and the effective supervision of coordinators and front line engagement staff. Key responsibilities include supporting the transition of residents from homelessness to stable housing, promoting community well being, and ensuring that Settlement Housing Fund’s mission and goals are carried out effectively.

Requirements

LMSW or MSW preferred, or master’s degree in related discipline.
At least 3 years of experience working with homeless/formerly homeless families.
Extensive knowledge of various city social service agencies and community based organizations related to housing and homelessness.
Ability to work in office Monday through Friday, consistent 8 hour shift with an unpaid hour for lunch.
Ability to travel to sites within the NYC area using public transportation.
Strong proficiency in Microsoft Office required.
Ability to relate to people of diverse backgrounds.
Commitment to providing affordable housing for low to moderate income population.

Nice To Haves

Bilingual a plus but not a requirement.

Responsibilities

Supervise direct reports including a Program Coordinator and Building Coordinator and provide effective oversight and support to tenant services staff.
Foster a positive team culture that emphasizes collaboration, respect, accountability, and continuous learning.
Provide leadership and guidance in crisis intervention and assist with complex resident issues as needed.
Work closely with staff to develop individualized case management plans and strategies that meet resident needs.
Ensure that all resident case files and service records are accurate, up to date, and maintained in compliance with agency and funder requirements.
Collaborate with property management to address resident concerns related to rent collection, arrears, and public assistance benefits.
Coordinate and support building wide and community engagement initiatives in collaboration with coordinators, resident engagement staff, and partner agencies.
Represent the department in meetings with community partners, government agencies, and internal stakeholders.
Monitor and analyze program outcomes; generate reports and metrics to assess performance, implement best practices, and identify areas for improvement based on feedback and data.
Assist with grant management and contract reporting in partnership with the Senior Director of Social Services and Resident Engagement.
Contribute to strategic program planning, policy development, and innovative program solutions.
Perform other related duties as assigned by the Director of Social Services and Resident Engagement.
Lead and supervise program staff, providing coaching and training to support professional growth and ability to take on increasingly complex work.
Lead performance management: set annual goals, conduct midyear/annual reviews, implement improvement plans, and recognize high performance.
Design and oversee staffing and workforce development pathways, including recruitment, structured onboarding, cross training, scheduling, and career progression.
Lead staff development and performance growth by identifying training needs, providing ongoing coaching, and supporting professional development opportunities.
Foster a coaching culture through reflective supervision, case consultation and peer case conferences.