PROGRAM DIRECTOR

Apis Services Inc•Philadelphia, PA

34d

About The Position

The Program Director is responsible for ensuring the creation of an environment conducive to the provision of service for the individuals supported by the program, including providing supervision to ensure adherence to program regulations. The Program Director is held accountable for ensuring that the program is managed and held to the highest standards. This includes clinical quality, quality assurance, financial management, funder requirements, recruitment and retention, communications, compliance, revenue cycle, and general program operations. A commitment to the RHD values should be demonstrated as job duties are performed.

Requirements

Bachelor’s degree in Human Services, Business Management, or related field required (Master’s preferred).
Minimum 3 years of experience in a human service agency, including supervision, direct service, and program planning.
Knowledge of Pennsylvania state regulations and IDD guidelines preferred.
Strong leadership, communication, and organizational skills.
Ability to effectively use computers, electronic health records, and mobile technology.
Valid Pennsylvania driver’s license with at least 3 years of driving experience required.
PA Criminal Background Check, Child Abuse Clearance, and other required clearances.

Nice To Haves

Knowledge of Pennsylvania state regulations and IDD guidelines preferred.
Bachelor’s degree in Human Services, Business Management, or related field required (Master’s preferred).

Responsibilities

Provide leadership, supervision, and support to program staff to ensure quality service delivery.
Oversee recruitment, hiring, training, performance management, and retention of staff.
Ensure program compliance with state regulations, organizational policies, and funder requirements.
Collaborate with clinical and quality teams to implement trauma-informed, person-centered services and best practices.
Monitor program performance using data and metrics to maintain service quality and operational effectiveness.
Ensure individuals supported have current ISP/treatment plans and receive services that promote independence and recovery.
Oversee program budgets, expenditures, payroll, consumer funds, and financial processes.
Work with revenue cycle and service coordination teams to ensure proper authorizations, documentation, and billing.
Maintain communication with funders, regulatory bodies, and internal leadership.
Ensure all regulatory documentation and reports are completed accurately and on time.