Program Director

HELP USA • New York, NY

27d

About The Position

HELP USA is seeking a Program Manager for Crotona II, a 33-unit, DHS-funded family shelter, which is a satellite program of our larger Crotona site. Reporting to the Executive Director of Crotona and supervising a staff of five, you’ll be responsible for the overall development and management of all direct social service programs.

Requirements

• Bachelor's degree in social work or related field.
• Minimum of five years’ management experience, including proven supervisory and staff development skills.
• Excellent oral and written communication skills.
• Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

• Bilingual (English/Spanish) is a plus.

Responsibilities

• Managing the day-to-day programmatic operation of the facility.
• Providing administrative and case management supervision to ensure sound casework practice, contractual compliance with program goals and objectives, and adherence to DHS and HELP policies and procedures.
• Recruiting, orienting, managing, and evaluating all program staff and providing appropriate training and supervision to ensure that all clients remain healthy and safe and are provided with quality services at all times.
• Developing and nurturing an environment that fosters staff satisfaction and retention.
• Assessing the effectiveness of service delivery and identifying gaps in service.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees