About The Position

The Program Director is responsible for managing the day-to-day operations of the program, ensuring seamless delivery of services, compliance with funding requirements, and the achievement of program goals. This role focuses on developing and implementing skill-building, educational, and transformational programming for participants while leading a team of Participant Advocates. The Program Director also plays a key role in reporting program performance and impact to stakeholders.

Requirements

  • Bachelor’s Degree from an accredited institution.
  • Minimum of 5 years of administrative experience in programs serving homeless, mental health, or substance abuse populations.
  • At least 2 years of supervisory or program development experience.
  • Equivalent combinations of education and experience will be considered.
  • Strong organizational and time management skills with the ability to prioritize effectively.
  • Excellent verbal and written communication skills.
  • Flexibility and responsiveness to emergency requests or changes in work schedules.
  • Proficiency in data management systems and reporting tools.
  • Valid driver’s license and satisfactory motor vehicle record.
  • Must pass criminal and child abuse clearances.

Responsibilities

  • Administer daily operations of program services, activities, and assigned staff.
  • Ensure all program activities comply with funding regulations and organizational policies.
  • Develop and implement clear program objectives aligned with funder and agency requirements.
  • Conduct regular facility checks to ensure operations are in compliance with policies and procedures.
  • Provide weekly, bi-weekly, and monthly supervision of subordinate staff.
  • Organize staff meetings, create and manage work schedules, and address scheduling needs.
  • Recommend and document staff training requirements to enhance team capabilities.
  • Develop and monitor program budgets to ensure fiscal compliance.
  • Plan and coordinate program activities, documenting adherence to funder and organizational standards.
  • Identify and secure resources for participant referrals and organizational needs.
  • Oversee HMIS data collection systems to track participation, demographics, and other key metrics.
  • Prepare and submit timely reports, including weekly and monthly program metrics and updates.
  • Collaborate with the Chief Program Officer and funders to establish and enforce program policies.
  • Make presentations about agency programs to referral sources and potential partners.
  • Ensure program compliance with regulatory and quality assurance standards.
  • Maintain accurate and up-to-date documentation of service plans, treatment plans, and incident reports.
  • Respond to emergencies and document incidents in accordance with funder and organizational policies.
  • Perform other duties as assigned to support the overall goals and needs of the organization.
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