Program Director

Mental Health Association - Western MA•West Springfield, MA

8d•$62,000 - $62,000

About The Position

The Program Director leads MHA’s GRIT Park co-occurring substance use and mental health residential program for 22 adult women. This role oversees the day-to-day operations of a safe, trauma-informed, and gender-responsive home-like environment, ensuring resident safety, engagement in treatment plans, and participation in daily living activities. The Program Director provides staff supervision and support, fosters a positive program culture, and ensures compliance with MHA and state standards, while promoting recovery, relapse prevention, and overall resident well-being.

Requirements

Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
Residential management experience is required.
Minimum of 3 years’ experience working with individuals with psychiatric disabilities, trauma, substance use and behavioral challenges.
Strong assessment and planning skills with the ability to collaborate across multidisciplinary teams.
Effective communication, leadership, and organizational skills.
Strong interpersonal skills, patience, caring and compassion.
Commitment to trauma-informed, person-centered care and professional development.

Responsibilities

Develop, recommend, and implement operational practices, policies, and procedures to achieve positive program outcomes.
Foster a safe, affirming, and gender-responsive program culture in partnership with the Leadership Team.
Participate in hiring, training, and ongoing staff development, ensuring compliance with required training and emergency drills.
Provide guidance, support, and consultation to direct care staff and facilitate effective communication across roles and departments.
Supervise program staff, including Program Supervisor, Admin, Van Driver, Care Coordinators, and Medication Specialist, monitoring performance and completing evaluations.
Partner with the Leadership Team to conduct monthly chart and utilization audits and ensure program compliance.
Oversee administrative tasks including timesheets, PTO planning, staff documentation, and program records required by fiscal, HR, and human rights standards.
Manage program budget and monitor financial resources for effective operations.
Address internal incidents, human rights complaints, investigations, and program grievances promptly and appropriately.
Actively participate in program licensing, accreditation processes, and professional development initiatives, representing the agency in community and statewide activities.
Promote and integrate the agency’s mission, values, philosophy, and principles throughout program operations and staff interactions.