Program Director

AQUILA OF DE INC•Kirkwood, DE

About The Position

The Program Director is responsible for the overall leadership, administration, and daily operations of the residential program. This role ensures the program operates in compliance with all contractual, regulatory, and organizational procedures and policies while maintaining a safe, structured, and recovery-oriented environment for residents. It is required he/she provides direct supervision to residential staff, oversees housing operations, and resources, coordinates care with clinical and external partners, and serves as the primary escalation point for client, staff, and program concerns. Resolves issues, conducts de-escalation as needed, coordinates with Executive Director daily. This position works closely with leadership, and community partners to support quality services, staff performance, and positive client outcomes. The Program Director is accountable for staffing, scheduling, training, policy implementation, documentation, reporting, and compliance with applicable standards (including licensing, HIPAA, and funding requirements). As well as the responsibility for the fair, equitable treatment of residents and staff. The role requires on-call availability and the ability to respond to crises, incidents, and emergent program needs to ensure resident safety and program integrity.

Responsibilities

Plans, implements, and directs program operations such as but not limited to implementation of program contracts, rules, schedules, and program structure.
Acts as escalation point for program issues, safety, and client concerns as deemed necessary by supervisor
Assisting with recruitment and hiring of new staff
Staff performance monitoring and evaluations including written submission of recommendations for employee terminations
Supervisions and direct report oversight
Ensuring staff is cross-trained and kept up to date
Managing shifts & schedules
On-call availability
Coordination of care with outside entities as needed with treatment team
Identifying gaps and presenting to leadership
Participation in residential treatment team and assigned meetings
Weekly meetings with Executive Director & clinical staff
Discharges and admissions in coordination with DON / DOC
Addressing crises, incidents, and grievances as directed by leadership
Scheduling community events while weighing liability and risk factors
Supply ordering and maintaining a budget, inventory, and receipt of purchase
Ensuring inventory, supplies, cleanliness, and physical appearance of houses
Following all state regulations and ensuring compliance with contractual and/or licensure requirements.
Maintaining HIPPA compliance
Oversight of documentation and completion
Emergency logs, Preparing for audits Data collection and submission
Weekly and monthly reports to Executive Director
Maintenance requests, facility upkeep and safety to ensure proper condition of housing