Program Director

MyPath•Milwaukee, WI

About The Position

Do you enjoy leading teams and building high-quality programs that make a meaningful impact in the lives of others? Paragon Community Services (PCS), a MyPath Company, is seeking a Program Director to lead our Day Services site. Our mission is to provide safe, enriching, and person-centered services that support individuals with developmental disabilities, physical disabilities, brain injuries, and mental health or behavioral challenges—supported by a leadership team that values collaboration, accountability, and excellence. Job Summary: We are looking for an experienced and strategic Program Director to oversee daily operations, lead staff, and drive program growth and quality. In this role, you will provide leadership to Program Managers and staff, ensure compliance and fiscal responsibility, maintain strong relationships with families and referral partners, and support the overall health, safety, and well-being of the individuals we serve. This is an ideal opportunity for a collaborative leader who thrives in a fast-paced environment and is passionate about building strong teams and sustainable programs.

Requirements

High school diploma or equivalent plus at least two years of post-secondary education in human services or a related field required; Bachelor’s degree preferred
Minimum of three years of leadership or supervisory experience required
Minimum of five years of experience in day programs, schools, camps, recreational, or residential settings
Ability to maintain a calm and effective demeanor in emergency and stressful situations.
Strong leadership, problem solving and communication skills
Ability to work independently with minimal supervision
Commitment to person-centered services and team development
Valid driver’s license and acceptable driving record required
Ability to assist with participant activities, including lifting up to 40 lbs occasionally
Ability to work in environments that may be noisy, active, or involve exposure to cleaning agents or bodily fluids

Nice To Haves

Experience supporting individuals with developmental disabilities, physical disabilities, brain injuries, or behavioral/mental health needs preferred

Responsibilities

Oversee daily operations to ensure safe, high-quality, person-centered services and compliance with agency policies and procedures
Provide direct supervision, coaching, and mentorship to Program Managers and support staff
Support staff during participant interventions and serve as a leadership role model across the site
Maintain a positive, collaborative, and mission-driven team culture
Develop and manage the annual site budget and participate in monthly financial reviews
Monitor census, program performance, and operational trends
Partner with leadership on strategic planning and site growth initiatives
Develop and implement marketing and revenue strategies to maintain sustainable enrollment
Serve as primary liaison with families, guardians, case managers, and referral sources
Oversee referrals, tours, pre-admission assessments, and admissions processes
Build and maintain strong community and customer relationships
Support employee engagement, professional development, and retention
Manage scheduling, payroll approvals, and personnel documentation in compliance with company policies
Ensure accuracy of participant authorizations, attendance tracking, and service documentation
Review units of service and ensure readiness for billing
Maintain confidentiality and compliance with safety, emergency, and regulatory requirements