Program Director - Access Team

NORTH RANGE BEHAVIORAL HEALTH•Greeley, CO

9d•$75,700 - $113,654•Onsite

About The Position

The Access Team serves as the front door to care, ensuring individuals and families experience timely, compassionate, and seamless access to services. The team completes comprehensive assessments, connects clients to the appropriate level of care, and provides interim support to reduce barriers and promote stability while clients await ongoing services. Team members connect clients to internal and community-based resources, including public benefits, housing support, and specialized services, while offering coping-focused mental health support and engagement services such as appointment reminders, rescheduling assistance, and ongoing outreach to ensure successful transitions into therapy. As a Certified Community Behavioral Health Clinic (CCBHC), the Access Team also administers pre, mid and post assessments regarding client care and satisfaction with their services. The Program Director provides leadership and oversight of program operations, including planning, staffing, and service delivery. This role leads program development and change initiatives, supports staff through supervision and professional development, ensures fiscal and grant accountability, and—when needed—provides direct clinical services to individuals with mental health and substance use needs. This position includes eligibility for a monthly performance bonus.

Requirements

Have a Master’s Degree in psychology, social work, or other behavioral health discipline from an accredited college or university.
Have active Colorado clinical license(s) (LPC, LCSW, or LMFT)
Have at least 2 years of progressively responsible experience in the behavioral health field, including program development, implementation, or administration.
Has demonstrated ability to lead people or manage projects of organizational significance; clinical supervision and/or management experience.
Have a valid driver’s license and an insurable driving record.
Can successfully complete pre-employment screening, including background check, fingerprinting, and drug and TB testing.

Responsibilities

Lead and evolve the program strategy by setting goals, strengthening existing services, and developing new initiatives to meet the changing needs of the clients and the community.
Provided day-to-day operational leadership, ensuring policies, procedures, regulatory requirements, and safety standards are clearly communicated, implemented, and upheld.
Use data and reporting to evaluate service quality, capacity, and outcomes, and to inform continuous improvement and decision-making.
Ensure high-quality program performance, including compliance, documentation standards, fidelity measures, revenue targets, and overall service effectiveness.
Foster a collaborative, compassionate team culture by modeling agency values and supporting staff engagement, accountability, and professional growth.
Hire, onboard, supervise, and coach staff; conduct performance evaluations and address performance or conduct concerns in a timely and supportive manner.
Oversee staff training related to clinical practice, documentation, coding, and fiscal responsibilities, serving as a resource and mentor to the team.
Manage program finances, including budget planning, fiscal oversight, cost control, and revenue optimization.
Collaborate across departments and with executive leadership to support clinical planning, service delivery, and cross-agency initiatives; communicate emerging issues and regulatory changes.
Build and maintain strong community partnerships, serve as program spokesperson, and support outreach, networking, and interagency collaboration.
Respond to client, caregiver, and community concerns, supporting staff in resolving complex situations and improving the overall client experience.
As needed, provide direct clinical services, including assessments, crisis response, and documentation within scope of practice.