Temp Program Director - Overnight

LIFEMOVES•Redwood City, CA

47d•$39 - $55•Onsite

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. POSITION PURPOSE The San Mateo County Overnight Program Director plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency’s values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered. One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive program culture. They provide trauma-informed guidance and supervision to their programs team, helping staff grow through coaching, mentoring, and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs, strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input. This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission. LifeMoves Interim supportive Housing programs serve neighbors in time-based accommodations by providing more stability before their move to permanent housing and focusing on accommodations, meals, laundry, case management, and therapy. These sites are staffed 24/7 and this role provides oversight to staff on site and reports to the Director of Interim Supportive Housing. This position works first shift providing important resources, support, and training to our first shift programs team. This is a temp position

Requirements

Bachelor’s degree or equivalent experience with a background aligned to human services, social work, psychology, or a related field.
Demonstrates willingness and ability to work with individuals from diverse backgrounds with care, respect, and empathy; committed to learning and applying DEIB (Diversity, Equity, Inclusion, and Belonging) principles and practicing radical hospitality.
Maintains professionalism under pressure; applies de-escalation and conflict-resolution techniques to ensure safety and positive outcomes.
Open to feedback and continuous learning; demonstrates curiosity and motivation to enhance knowledge in trauma-informed care, crisis support, and harm reduction.
Works effectively both independently and collaboratively; communicates clearly, follows direction, and seeks clarification when needed.
Produces clear, unbiased, and professional documentation and communication in compliance with organizational standards.
Demonstrates strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining quality and consistency.
Comfortable using technology tools such as phone and messaging systems, email, Microsoft Word, Excel, databases, and performance management software for administrative and case management tasks.
Effectively delegates tasks and supports Residential Service Coordinators, Resident Managers, and Program Aides in performing site operations duties.
Responds calmly and effectively in crisis situations, applying de-escalation strategies and trauma-informed practices to support client and staff safety.
Maintains clear and professional boundaries; models and coaches staff on healthy boundary-setting, self-awareness, and self-care to ensure long-term sustainability in human services work.
Demonstrates understanding of agency values, program philosophy, and best practices including Mental Health First Aid, harm reduction, and trauma-informed approaches.
Capable of facilitating groups, workshops, or meetings and communicating effectively with internal and external stakeholders; public speaking skills are a plus.
Advocates for clients in navigating complex systems; identifies and connects clients with appropriate community resources, housing, employment, and health services.
A valid [State] driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Responsibilities

Manage daily program operations to ensure services are safe, welcoming, effective, and aligned with organizational goals.
Support program administration, including budgeting, scheduling, and resource allocation to meet operational needs.
Identify and address safety, training, and data-related needs in collaboration with staff and leadership.
Provide timely verbal and written updates between program teams and leadership to ensure clear communication and accountability.
Coach, mentor, and guide staff through trauma-informed, strengths-based supervision and continuous feedback.
Lead team meetings, client meetings, and individual check-ins to promote alignment, problem-solving, and collaboration.
Participate in hiring, onboarding, training, scheduling, and performance evaluation of staff.
Ensure all client services are ethical, trauma-informed, and professional; support staff in planning and facilitating client workshops, groups, and activities.
Provide direct client support when needed, including crisis intervention, referrals, and short-term case management.
Oversee case management practices to ensure accurate, timely, and complete client documentation and records.
Build and maintain effective partnerships with community organizations, service providers, and government agencies to enhance client resources.
Ensure compliance with agency policies, funder expectations, and applicable regulations such as HUD and Fair Housing.
Support continuous quality improvement efforts through audits, data review, and feedback to enhance service delivery and outcomes.
Participate in required trainings, team initiatives, and agency-wide events; remain flexible to perform other duties as needed to support program and organizational success.