Program Director - Sports, Camp and Family Programming - East Pasco Family YMCA

Tampa Metropolitan Area YMCA•Zephyrhills, FL

49d

About The Position

Are you a passionate, hands-on leader ready to inspire teams, strengthen families, and grow community impact? Join the Tampa Metropolitan Area YMCA as our next Program Director of Sports, Camp, and Family Programming at one of our most community-centered and connected YMCAs - a place where relationships thrive, families grow, and leaders are developed. About Tampa Y At the Tampa Y, we are committed to strengthening community through youth development, healthy living, and social responsibility. With multiple family centers and a wide range of programs serving diverse neighborhoods, we are well-positioned for continued growth and innovation. The East Pasco YMCA has a strong legacy of leadership development - several current senior-level YMCA professionals began their careers at this branch - and continues to be a place where passion meets purpose. Why This Role Is Exciting As Program Director, you will: Lead and oversee the daily operations of Sports, Camp, and Family Programming, including Youth and Adult Sports, Summer Camp, Kids Day Out, Dance, Martial Arts, Teen Programs, and Family Events. Shape high-quality, mission-driven programs that strengthen families and foster belonging in a rapidly growing community with many new households. Partner with community organizations and schools to expand participation and create meaningful collaborations. Play a key role in the success of the East Pasco YMCA as it grows alongside the exciting development of the new Wesley Chapel YMCA, opening next year - offering endless opportunities for partnership and innovation. Support the overall success of the center by contributing to membership engagement, program quality, and community connection. Full Job Description Under the direction of the Associate Executive Director, the Program Director provides leadership and oversight to the daily operations of the Sports, Summer Camp and Family Programming departments. Additionally, the Program Director will oversee our Stay and Play/Youth Zone, Teen Programs, Kids Day Out, Parents Night Out, Dance and Martial Arts as well as center community events. This position supports the leadership team, playing an integral role in membership acquisition, engagement, program quality, and retention. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth. Critical areas of expertise include, but not limited to: Leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and full-time teams and interviewing, hiring and onboarding associates.

Requirements

Bachelor's degree in recreation, sports management, education, or a related field (or equivalent experience).
Experience leading youth, camp, or family programs, preferably in a YMCA or similar community-based organization.
Strong leadership, organizational, and communication skills with the ability to inspire teams and deliver results.
Commitment to safety, service excellence, and continuous improvement.
Ability to manage multiple priorities while fostering teamwork, collaboration, and positivity.
Passion for the YMCA's mission and values - caring, honesty, respect, and responsibility.
BA/BS in youth related field, business/operational management or related field or youth related programs with at least two years of supervisory experience and payroll management experience required.
Minimum of five years of experience in sports, camp or similar youth related programs required. Prior experience with youth development preferred.
Proven results in increasing program quality and growth through exceptional planning and organizational skills.
Highly motivated with the ability to meet or exceed goals, cultivate and retain program participants.
Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals.
Demonstrated ability to multi-task and adapt to changing contexts and priorities.
Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
Strategic planning and tactical execution experience that resulted in achievement of goals.
Excellent personal computer skills and experience with standard business software.
Must be able to work flexible hours including evenings, weekends, and holidays.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration.
Maintain other required certifications as stated in the training matrix.
The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.
Ability to instruct and observe participants during program activities.
The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions.
Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting.
Ability to sit and reach, and must be able to move around the work environment.
Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility.
Must have flexibility and the ability to adapt to changing circumstances.
Ability to lift and move a minimum of 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold.
The noise level in the work environment is usually moderate to high.
This position requires reliable transportation and willing to travel, if needed.
This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.
Must be able to perform all duties and functions of those that are supervised

Nice To Haves

Experience serving on a leadership team of a Y (or similar) membership organization serving over 1,000 membership households preferred.

Responsibilities

Provides direct leadership and supervision to youth and adult sports seasons, camps and clinics with a focus on an integrated program strategy that supports membership.
Provides quality service and communication to members and program participants and ensures an excellent Y program experience for all participants.
Strategically leads associate and volunteer recruitment, training and development and overall program growth and quality.
Provides direct leadership and oversight to all summer and holiday camp program operations.
Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership.
Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.
Maintains quality and ensures that the needs of the members and the community are met within departments and program areas through an integrated program strategy that supports membership.
Responsible for program retention and growth.
Proactively identifies and resolves member issues and concerns.
Provides direct leadership and supervision to the Family Programming Staff in creating fun, adventure filled, memorable experiences that matter to members and their children.
Designs, operates and supervises the Stay & Play center, all center family activities and classes, Parents' Night Out and other childcare events, birthday parties, and other activities/events that benefit family membership in the Y.
Responsible for the center's family programming calendar and for making connection points with families to increase participation and drive superior member experience.
Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
Develops and implements association survey and measurement strategies and action plans through NPS surveys.
Leads strategy implementation to achieve strategic plan targets for programming.
Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
Completes all job related, supervisory and other trainings as required.
Provides direct supervision and leadership to direct reports while hiring, developing, motivating and retaining a committed team passionate about the YMCA's mission, safety and service to members.
Advocates for association-wide practices and is a source for innovative ways to grow the program member experience, base, and practices.
Serves as Leader-On-Duty within the Leadership Team's monthly schedule.
Assists in maintaining a collaborative environment by supporting the operations of other programs, as needed.
Evaluates members connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated, and aligned to YMCA goals.
Assists with monthly marketing and communication for programming.
Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
Maintains proper records, including associate certifications, meetings, and trainings.
Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.
Monitors programming to adhere to all state, local and YMCA health & safety regulations.

Benefits

Comprehensive benefits package including health coverage, generous PTO, and an outstanding 12% employer-funded retirement plan (when eligibility criteria are met).

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