Program Director (MES), Senior

Acentra Health•Olympia, WA

58d•Remote

About The Position

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Acentra Health is looking for a Program Director to join our growing team. This is a remote position that supports a PST Timezone and requires travel to Olympia WA as needed by the client. Job Summary As a Senior Program Director, you will be in a key leadership role for managing a sophisticated and complex state program(s). You will oversee a team, budget and processes and engage customer and matrix Acentra staff directly to ensure best of class projects and services are delivered on schedule and within budget. The Senior Program Director works with customers, functional and matrix managers, and staff to ensure that Acentra Health services and projects are delivered on schedule and within budget, consistent with defined Acentra Health guidelines and processes and with client expectations.

Requirements

Bachelor's degree; equivalent combination of education and relevant experience may be considered in lieu of degree
15 years' experience in managerial and leadership role.
Medicare, Medicaid, or healthcare verticals domain knowledge with claims processing knowledge and experience.
Demonstrated abilities with Microsoft Project, SharePoint applications, MS Teams, and knowledge of MS Project EV Metrics.
Proven track record to meet and enforce deadlines, conduct research into technology issues and products, and to take initiative in the development and completion of projects.
Demonstrated experience in leading and managing complex technical programs
Demonstrated successful people management and presentation skills.
Ability to exercise independent judgement in solving complex and unusual technical, administrative, and managerial problems
Ability to meet and enforce deadlines, to conduct research into technology issues and products, and to take initiative in the development and completion of projects
Strong problem-solving, analytical, and evaluate skills
Leadership skills and ability to influence beyond this role; display strong ability to build credibility and relationships internally and externally.
Travel up to 30%, program dependent.

Nice To Haves

Certified Project Management Professional (PMP) preferred
Knowledge of best practices in healthcare operations.
Understanding of government policy and structure.
Experience with metrics, productivity measures, and performance reporting.
Knowledge of regulatory agency compliance requirements.
Experience with contract development, implementation, and oversight.
Strong budgeting and financial management skills.
Demonstrated ability to lead and manage direct reports to achieve contract deliverables.
Aptitude for systems planning and effective task prioritization.
Excellent written, verbal, and interpersonal communication skills with the ability to engage a variety of stakeholders.
Ability to provide supervision and guidance that ensures excellent customer satisfaction and contract compliance.
Experience providing data analysis and reporting that supports quality care and cost-effective outcomes.
Ability to consult on system and policy issues to support operational excellence.

Responsibilities

Direct, manage, plan, and develop methods and procedures for implementing and managing sophisticated and complex state program(s) delivering core Acentra Health Services including but not limited to clinical services, SAAS, or complex MES software products.
Oversee and exercise independent judgment to solve complex clinical, technical, administrative, and managerial problems.
Ensure compliance with contractual requirements within the operation by monitoring critical indicators, deliverables and budgets.
Drive strategic initiatives and contribute to organization growth and innovation
Maintain strong, successful relationships with client and various stakeholders
Drive program activities and exercise control over personnel responsible for specific functions or phases of a program.
Provide program management for complex teams across multiple skill areas.
Provide program management on multiple complex state programs or project with annual contract value more than $20M or total contract value greater than $150M. .
Manage program risk, including pre-launch preparations and day-to-day operational aspects of multiple projects and/or services ensuring contract requirements, deliverables and timelines are adhered to. Execute project activities accurately and on-time.
Determine estimated time and financial commitment of project, and monitor progress for multiple projects concurrently.
Support and participate in strategic planning to enhance growth, profitability, productivity, and efficiency throughout the company's operations. Collaborate with leadership in the development of new and enhanced policies and procedures.
Participate in cross-regional activities to enhance operating efficiencies and serve as a Subject Matter Expert.
Partner with customers and analyze issues and problems.
Collaborate with senior leadership to align program with business strategy
Develop detailed status reports for both project management team and customer
Lead transformation and critical Acentra Health initiatives that improve overall contract performance.
Collaborate with Business Development to support new business opportunities as requested.
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

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