Program Director - Family Engagement and Jewish Life

JCC Greater Boston•Newton, MA

1d•$75,000 - $85,000•Hybrid

About The Position

Under the direction of the AVP of Family Engagement & Jewish Life (FEJL), the Program Director (PD) is a critical leadership role responsible for fostering meaningful connections for young families and strengthening the organization’s presence and impact across the Greater Boston community. Primarily responsible for developing and implementing a strategic vision that delivers high-quality, accessible, welcoming, and enriching programs for families with children ages 0–8 throughout Greater Boston. This role leads the strategy for designing effective sustainable programs that align with organizational goals and community needs, and oversees all family programming, the PJ Library and Welcome Baby programs to ensure alignment and collaboration across family engagement initiatives. Directly managing a team of managers, part-time engagement coordinators, program planners and managers, and Welcome Baby visitors, this position provides leadership, guidance, and support to ensure best practices in program development, implementation, and community relations. In addition to strategic and managerial responsibilities, this role includes some hands-on and logistical support to ensure program success, as well as to expand outreach across the Greater Boston Jewish community. JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.

Requirements

Requires a Bachelor’s Degree in Requires a Bachelors Degree in Liberal Arts or related field, and 5 years experience in program development, working with families and managing staff. Equivalent combination of education and experience may be substituted at the JCC’s discretion to meet minimum criteria.
Have exceptional relationship-building skills and the ability to develop meaningful connections with families, children, staff and community members.
Must have strong computer skills: proficiency in Microsoft Outlook, Word, Excel. Be collaborative, flexible, and visionary with expertise in leading and managing dynamic teams.
Must have strong computer skills: social media literacy, proficiency in Microsoft Outlook, Word, Excel.
Be a strong communicator (listening, written and verbal) with outstanding customer service skills.
Have solid project management abilities.
Be highly organized and process-oriented.
Ability to think and plan strategically, as well as to provide in-person tactical support as required.
This position requires regular weekend work.
Able to work well in a busy, dynamic and sometimes noisy environment involving multiple tasks and priorities.
Able to lift and carry objects weighing 30-40 pounds (program supplies, ).
Able to sit and kneel if necessary; stand for up to 3 hours, help with physical set up and break down at programs.
Must have transportation and be able to help transport, load and unload program supplies to/from event sites.
Able to staff approximately 2 weekend programs per month.
In-person office presence at least 3 days/week depending on program schedule, not including staffing programs on occasional weekends.

Responsibilities

Leads the strategy for building effective family engagement programs that meet our strategic needs
Create the strategic vision of the JCC’s family engagement work.
Provides leadership and guidance to ensure best practices, creative strategic program development and effective program implementation and management.
Identify and build community relationships that creates effective partnerships for sustainable programming.
Lead, design, create and implement programs that provide high quality, accessible, welcoming and enriching programs for families.
Perform regular data analysis for effective resource allocation: collect and analyze data to make informed decisions about program development, location, content and age demographics.
Use data effectively to identify trends, inform strategy and demonstrate benefits to JCCGB staff, funders and partners.
Lead strategy for continuous growth and improvements aligned with JCC culture and objectives.
Manage all aspects of program development and implementation of services creating a welcoming and engaging environment and consistent best practices in customer service
Maintain, manage and build mutually beneficial partnerships that align with JCC and FEJL values and led to effective sustainable community programming Program budget oversight: develop and manage the operating budgets for family engagement programs and WB, oversee and process all purchasing for budget lines aligned with protocols
Plan and implement effective community outreach; build and maintain community outreach resource library
Foster relationship and networking for sustainable ongoing and creative program development
Oversee and manage all programs and effective operations and ensuring best practices
Manage and ensure proper procedures for use of JCC credit card, adhering to deadlines for monthly statements
Ensure proper use of Asana, Teams and Slack for engagement team in accordance with JCC protocol
Ensure systems for effective operations and workflows
Work closely with Marketing to ensure effective promotional strategy across geographies
Develop creative ways to market our programming both internally and externally
Manage and oversee program submissions and deadlines for marketing
Provide hands-on, in-person programmatic support and community outreach as needed.
Serve in-person as a welcoming ambassador for JCC Greater Boson. Lead by example and work towards developing relationships within Family Engagement Program team, JCCGB and across Greater Boston Jewish community.
Work with stakeholders and partners to agree to a pluralistic and inclusive approach, embodying JCC Core values in all programming and communications. Use diplomacy to redirect and realign to JCC Core values when necessary.
Attend and support the implementation of in-person program events. Support program managers as needed, including with transportation of materials.
Support program managers with program logistical issues as needed.
Actively create a welcoming dynamic that contributes to an environment where each individual is valued, seen, and respected
Support JCC Greater Boston’s mission, vision, and values including through personal role modeling
Attend JCCGB meetings and trainings as assigned, and actively participate in and support the goals and initiatives of JCCGB and the department
Other activities as required
Manage a team of staff who provide direct service to families – directly manager PJ Library Manager and Welcome Baby Manager, a team of part-time engagement coordinators, and other program staff and planners. Supervisory responsibilities include, but are not limited to:
Recruit, hire and onboard staff to FEJL’s vision, mission, values and operational strategy.
Develop program goals, events, calendar and staffing plan, in consultation with staff, that responds to areas of need and/or density and that meet the changing needs of families
Identify key areas of growth and create individual staff goals for the year to update periodically and align with the expectations of JCC Performance Management program.
Oversee key areas of staff growth, progress of goals, and write and conduct performance reviews aligned with JCC standards and the expectations of JCC Performance Management program
Uphold the policies of the organization and align work with the overall mission, vision and strategic objectives of the JCC; report to the AVP of FEJL with any related issues.
Submit payroll in a timely fashion
Create/facilitate an environment where employees can achieve individual goals, support departmental goals and work well together.
Conduct regular supervisory meetings to provide on-going guidance, direction and supervision to facilitate achievement of individual and team goals.

Benefits

This full-time, salaried position offers a comprehensive benefits package, a supportive work environment with a hybrid work option for some administrative duties, and a competitive starting salary range of $75,000 -85,000K annually.
Competitive cost-sharing Health and Dental Insurance
JCC Sponsored/Paid Health Reimbursement Account
JCC Sponsored/Paid Group Life Insurance/LTD Coverage
Generous paid time off supporting a quality work-life balance
Tax-deferred 403(b) retirement savings plan
Voluntary Supplemental Vision Insurance
Additional Voluntary Supplemental Life/ADD coverage for you and your family
AbilityAssist Employee Assistance Program (EAP)
Norton Cyber Security Program
LegalEase Insurance program
JCCGB Perks! This position is eligible for a free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton – offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more! Complimentary individual membership includes:
Use of the Fitness Center at Leventhal-Sidman
Access to group fit classes, Arts & Culture adult programming at member rates
Discounts on a variety JCCGB's fitness/wellness programs and services
Free wellness events!
Discounted child care at JCCGB Early Learning Centers and after-school program
Discounted JCCGB camp tuition