Program Director - ERF

LIFEMOVES•Santa Clara, CA

19d•$82,000 - $115,000

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. POSITION PURPOSE LifeMoves | The Redwood City (RWC) Encampment Resolution Fund (ERF) provides outreach services to households who have resided in encampments in Redwood City. The LifeMoves team will be serving individuals throughout their transition from encampment through permanent housing. The RWC ERF Program Director reports to the Director of Outreach and provides oversight to staff in the field, overseeing a team of three Case Managers. This management position plays a key role in supporting daily operations, safety, and overall program success. They model the agency’s values by treating everyone with respect and care, creating a culture where clients and staff feel welcomed, empowered, and supported. The Program Director focuses on building strong team relationships, inspiring professional growth, and maintaining a healthy, positive program culture. They provide trauma-informed supervision and coaching to staff, partner with leadership to identify training needs, strengthen communication, and ensure consistent delivery of high-quality, client-centered services and accurate data input. Additionally, this role helps keep the program safe and supportive by working with staff and clients to identify concerns, provide education, and develop solutions. They maintain positive relationships with community partners and funders, ensure contract compliance, and lead with curiosity, creativity, and collaboration to move the program forward.

Requirements

Bachelor’s degree in a related field or Associate’s degree with 3–5 years of relevant experience required.
Minimum of three years of leadership experience in human or social services supporting vulnerable populations.
Demonstrated empathy, emotional regulation, strong organization, documentation, and teamwork skills.
Ability to advocate for clients, identify resources, manage crises, and model healthy professional boundaries.
Experience with supervision, budgeting basics, contract deliverables, best practices, and forward-thinking program management.
Bachelor’s degree in a related field required, or Associate’s degree with 3–5 years of progressively responsible experience in peer advocacy, community outreach, housing services, or homelessness services.
Minimum of three years of leadership experience in human or social services supporting vulnerable populations.
Minimum of two years of supervisory experience supporting staff or volunteers in a human services or related setting.
Comfortable using technology, including email, phone and messaging systems, Microsoft and Google Suites, databases, and performance management software.
Demonstrates care, empathy, professionalism, and respect in all interactions.
Maintains emotional regulation and applies de-escalation skills in high-stress situations.
Open to feedback and ongoing training in trauma-informed, harm-reduction, and client-centered care.
Works effectively both independently and as part of a collaborative team.
Maintains clear documentation and strong organizational and prioritization skills.
Advocates effectively across systems to secure client benefits and resources.
Identifies and connects clients to housing, employment, health, and social supports.
Builds collaborative relationships with partners and service providers to strengthen outcomes.
Delegates responsibilities effectively to balance workloads and ensure accountability.
Responds calmly and effectively to crises using trauma-informed approaches.
Demonstrates familiarity with best practices, budgeting basics, contract deliverables, program philosophy, group facilitation, and forward-thinking program management.
A valid [State] driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Responsibilities

Ensure program services are safe, trauma-informed, welcoming, and effective for clients.
Partner with leadership to manage budgets, data, and operational needs to meet program goals.
Model strengths-based, client-centered engagement and support high-quality service delivery.
Ensure accurate documentation and compliance with agency, funder, and regulatory requirements (e.g., HUD, Fair Housing).
Support data collection, audits, and continuous quality improvement efforts.
Provide trauma-informed supervision, coaching, and performance management for staff.
Lead hiring, scheduling, meetings, and evaluations to maintain a positive and professional team culture.
Build and maintain strong relationships with community partners, businesses, and stakeholders.
Represent the organization professionally and educate partners on programs and services.
Participate in agency-wide meetings, trainings, initiatives, and occasional evenings/weekends as needed.