Program Director - CSS

Charles River Recovery•Weston, MA

About The Position

The Program Director provides and maintains a supportive, hopeful, empathic, and engaging environment for individuals seeking help with detoxification & clinical stabilization Manages the work flow through delegation and coordination of staff roles, timeliness, and standards. Ensures quality services for all people seeking services, excellence in customer services and appropriateness of staff clinical decisions.

Requirements

Bachelor’s degree in related field is preferred.
Experience in a substance abuse treatment facility required.
Prior supervisory experience is strongly preferred.
Strong knowledge of tools, concepts, and methodology of quality assurance.
Knowledge of regulatory requirements.
Experience with implementation of corrective action programs in quality.
Strong verbal and written communication skills.

Responsibilities

Ensures a safe supportive environment for patients, staff, and visitors.
In conjunction with senior leadership, oversees day to day programming operation of the program.
Schedules, coaches and monitors the work of assigned staff.
Participates in management team meetings to develop and implement program goals and objectives.
Conducts staff meetings and works with senior leadership to establish, update and/or implement program policies and procedures.
Ensure regulatory compliance with federal and state standards.
Ensure training and observation is conducted and documented with all applicable clinical staff.
Provide accurate and timely documentation in the electronic health and/or paper record.
Participate in providing an optimum environment for client recovery.
Coordinates with Facility Manager to ensure upkeep of the physical plant status and arranges for repairs as needed.
Shares in on-call responsibilities as needed.
Collaborates with other departments to identify problems within the milieu and develop new ways to continuously improve processes.
Models, provides, and promotes excellent customer service with clear and concise communication for all internal and external customers and staff.
Interviews patients to collect feedback, makes regular client rounds and anticipates client needs and problems.
Coordinates Community Meetings
Reporting on KPI's
Facilitates crisis de-escalation sessions with clients as needed.
Provides supervision and mentoring to program staff on an ongoing basis and documents supervision.
Communicates with inter-disciplinary departments including admissions and nursing regarding new admissions as well as sharing clinical observations on unit to ensure collaborative treatment approach.
Oversees supervision of visiting hours, 12 step meetings and other guest events.
Other duties as assigned