Program Delivery Lead

Humana • Washington, DC

1d • Remote

About The Position

Become a part of our caring community Humana is a Fortune 60, publicly traded health benefits company with a long-standing reputation for innovation and transformation. As one of the nation’s largest health benefits organizations, Humana is committed to delivering consumer-focused health solutions that drive positive outcomes for members and communities. The Insurance Product Solutions & Delivery team ensures Humana’s insurance products remain competitive, compliant, and aligned with consumer needs. Team members work closely with leaders across the enterprise, supporting timely regulatory filings and partnering with key business units to oversee strategic direction for all insurance products. This role provides program management expertise, guiding process improvement and technology adoption, while fostering cross-functional collaboration to advance Humana’s long-term product strategy.

Requirements

• Bachelor’s Degree with outstanding academic credentials
• At least 3 years of full-time work experience in consulting, corporate/business unit strategy, or program/project management
• Minimum of 2 years of large-scale project or process improvement work
• Managed care and/or healthcare services work experience
• Strong problem-solving skills with demonstrated ability to perform complex quantitative and qualitative analysis
• Excellent verbal and written communication skills
• Ability to quickly build and maintain trust with business leaders
• Highly collaborative, flexible, and team-oriented working style
• Strong commitment to personal and professional growth

Nice To Haves

• MBA and/or PMP
• At least 2 years of experience with payer organizations
• At least 2 years of experience in a Medicare market

Responsibilities

• Serve as a program management leader, establishing frameworks and governance to ensure disciplined execution of product communications and regulatory filings for insurance offerings
• Build and sustain ongoing partnerships with cross-functional teams to document, redesign, and optimize business processes, emphasizing automation, operational efficiency, and scalability
• Lead long-term transformation initiatives to continuously improve the operating model of the Product Solutions team, fostering a culture of process excellence and innovation
• Identify and evaluate new technology solutions and capabilities that support strategic business objectives and enhance product delivery
• Provide strategic oversight and direction for the transformation work intended to improve the creation and delivery of major annual communications and regulatory documentation for insurance products
• Oversee implementation and compliance with corrective action plans, ensuring alignment with federal and state regulatory requirements
• Advise functional teams on product and capability delivery, influencing executive stakeholders on trade-offs impacting risk, compliance, and performance
• Collaborate closely with the Transformation Office to monitor progress and status of high-priority product initiatives, identifying opportunities for sustained improvement
• Prepare and deliver executive-level communications and presentations to report on program progress, transformation outcomes, and strategic opportunities

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees