Delivery Lead

AXA•Stamford, CT

16h

About The Position

The Delivery Lead is accountable for the end-to-end delivery of business solutions and understands the strategy, needs, and challenges of the business s/he supports, as well as the associated end-to-end processes. Oversees all products supporting that customer group to make sure service levels are received and system changes are delivered to expectations. Accountable for the design, delivery, and support of solutions. In a Platform Enablement context, the Delivery Lead is accountable not only for direct delivery, but for enabling predictable, high‑quality execution across multiple platform teams. This includes providing dedicated execution capacity, delivery coaching, acceleration support, and structured demand absorption to reduce dependency on ad‑hoc or volunteer‑based contributions. This role does not own engineering standards, tooling definitions, or competency frameworks, which remain under the accountability of the Engineering Chapter. The Delivery Lead partners closely with Chapter Leads to make sure pragmatic adoption of standards through execution, without redefining or governing those standards.

Requirements

Expert level experience in planning and executing complex, large scale initiatives or operational area
Experience in working in scaled/scrum agile initiatives, in scrum mastery, coaching and complex deliveries
Significant leadership experience in insurance and IT
Proven experience in delivering and supporting IT products
Experience working with transversal platforms
Expertise in agile methodology and ways of working
Significant experience working in a global and matrix environment
Effective communication among squads to coordinate planning quarterly (real-time)
Great leader who is eager to develop squads and drive relentless improvement
Create an environment of mutual influence and support the squad commitments
Understand the unique opportunities and challenges associated with facilitating and continuously aligning a large development program
Foster Communities of Practice and the use of engineering and Built-In Quality practices
Think beyond day-to-day activities; apply systems thinking
Budget, supply, and resource management for in scope applications and services
Hold suppliers accountable for performance against Service Levels
Ensure appropriate SoWs / SLAs exist for all development vendor engagements
Measurable improvements in service delivery over time
High customer confidence in delivery capability
Risk identification and mitigation
Knowledge Management strategy for process, training and applications
Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales
Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions
Well established leadership and team management skills
Excellent problem-solving and analytical abilities
Effective communication and interpersonal skills

Nice To Haves

Bachelor's or master’s degree in computer science, Information Technology, or a related field
Agile certifications such as Scrum Master, RTE
Experience working in SATe
Knowledge on Insurance platforms and process is a plus

Responsibilities

Establish, develop and maintain close collaboration and partnership with Business stakeholders, Technology Transformation Functions and key strategic partners/vendors
Facilitate coordination among various teams within the delivery process, ensuring that work items are prioritized and completed in alignment with the delivery timeline. Holds team and partners/vendors accountable for delivering the appropriate business outcomes as per the business transformation roadmap
Holds end-to-end accountability for technical delivery, including coordination of vendors, SI partners, and integration teams
Produce and maintain the technical delivery roadmap for the assigned portfolio/domain/segment
Hands-on role in managing operational aspects of delivery, such as resource allocation, workload balancing, and addressing immediate roadblocks. Assess team performance and productivity, identifying areas for improvement and implementing changes to optimize delivery processes
Develop change management strategies and approaches and assist business partners with readiness and change implementation
Facilitate cross-domain ceremonies and synchronisation events across Teams of Teams
Establish and communicate the Agile cadence/calendar of events and ensure reporting of Key Performance Indicators (KPI) on the delivery/products
Drive improvements of ways of working via periodic synchronization events (e.g. PO Sync, Scrum of Scrums, Retrospectives to ensure cross stream alignment, progress / improvement on agile ways of working as a community of practice)
Owns the Platform Enablement execution model, ensuring reliable delivery support to platform teams without centralizing product ownership
Distinguishes clearly between BAU, transformation initiatives, and enablement-driven execution to ensure focus and cost transparency
Acts as an execution partner to Platform Foundations (architecture, standards, engineering practices), ensuring pragmatic adoption through delivery
Works in close partnership with Engineering Chapter Leads to operationalize standards and practices through delivery
Does not define or govern engineering standards, coding practices, or career frameworks
Establish the scope of services, service levels, and key processes required to deliver application services within the application portfolio/domain/segment
Accountable for managing the stability and performance of the products responsible for
Holds accountability for resolution of user incidents/issues within the agreed response and resolution SLA’s
Manages the BAU/Breakfix team that will help resolution of any critical problems, bugs/defects that are raised through user backlog
May take part as a member of a Major Incident Team
Support resolution of escalated risks and issues within assigned portfolio/domain/segment
Ensures platform stability while enabling platform teams to progressively adopt standardized frameworks, automation, and shared practices
Treats incidents, defects, and SLA breaches as operational signals to prioritize enablement actions that reduce long-term toil and improve platform maturity
Align team to high-level organization goals and objectives
Responsible for line management of Delivery Manager(s), Platform Architect(s), Business Analyst(s) and Software Engineer(s) within the delivery function
Builds and leads cross-platform enablement capacity through senior delivery and engineering profiles
Encourages pairing, shadowing, and hands-on coaching across platform teams to accelerate execution maturity
Fosters Communities of Practice focused on delivery excellence, acceleration patterns, and execution predictability
Relies on Chapter Leads for competency development, coaching frameworks, and technical skill progression
Does not own individual contributor career paths or engineering capability models
Provides audit support for both internal and external assessments; Articulates policies and standards as appropriate and provides all required evidence on a timely basis. Owns the completion of any action plans
Holds accountability for the IT & Security controls on the platform and resolution of any vulnerabilities. Will be owning any waivers and resolution of these waivers
Protect and maintain AXA XL’s Intellectual Property
In collaboration with Procurement, responsible for robust vendor management to ensure cost efficient IT support with removal of underperformance when appropriate
Manage relationships with external IT service providers to ensure quality and cost-effective delivery of IT services within assignment portfolio / segment
Monitor IT service providers / supplier and address performance concerns
Accountable for transaction agreements review ensuring scope aligns to business ambition and cost/timelines aligns to the proposals from SI partners
In collaboration with Procurement, manages RFI/RFPs, contract negotiations and delivery of contract terms
Manages the relationship with vendors and helps align technical application/platform roadmap ambition with business roadmap
Optimize delivery cost by establishing core practices and delivery functions in strategic / competitive locations
Develop, manage and report the budget allocation within the application/domain portfolio optimizing resource allocations and utilization
Produce high-level estimates for the initiatives within the portfolio/domain/segment
Manages enablement capacity as an elastic execution capability, ensuring continuity across platforms and reducing single points of failure
Optimizes resource allocation to maximize delivery throughput and predictability rather than local optimization

Benefits

Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

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