Program Counselor

Trinity Health

About The Position

The Program Counselor plays a vital role in creating a safe, supportive, and inclusive environment for individuals experiencing homelessness. This position is centered on managing daily shelter operations, building meaningful connections with guests, and linking them to essential resources that support their transition to stable housing. With a strong foundation in cultural humility, professionalism, and crisis response, the Program Counselor responds to the diverse and complex needs of shelter guests with empathy and expertise.

Requirements

Bachelor's in Human Services or related field, or High School Graduate with 4 years of job-related experience working with persons experiencing homelessness or behavioral health needs.
May have lived in experience as a peer.
Must have or gain Certification as a Peer Specialist.
Act 33/34/73 clearances
Pre-employment Drug Test
Full Time 37.5 hours a week to include day/evening/weekends and holidays as scheduled according to the Program needs.

Responsibilities

Shelter Operations: Ensure a safe and welcoming shelter environment by responding to guest needs, de-escalating conflicts, and upholding program policies.
Engagement & Trust-Building: Cultivate respectful and trusting relationships to support guests in their journey toward stability and housing.
Resource Coordination: Connect guests to vital services including housing programs, street outreach, medical care, and other components of the social safety net.
Equity & Inclusion: Foster an inclusive space through culturally responsive practices and sensitivity to each guest’s lived experience.
Crisis Intervention: Respond to emergencies and challenging situations with effective problem-solving and trauma-informed approaches.