PROGRAM COORDINATOR

ENDEAVORS•San Antonio, TX

About The Position

The Program Coordinator position provides program support to all U.S. Customs and Border Protection (CBP) Workforce Wellness Program offices throughout the country. The Program Coordinator has a dotted line relationship with the CBP Program Managers and reports directly to the CBP Workforce Wellness Program Regional Director. The Program Coordinator is responsible for coordinating weekly, monthly, annual, and ad hoc training requirements for employees that include annual recertifications. Establish Gant Charts and triggers for monthly deliverables to the government; ensuring organizational compliance; and various reports. This position is directly accountable to provide program support to ensure the success of projects that support the sustainment and growth of the program. The Program Coordinator will also serve as liaison across all lines of business ensuring projects are completed in a timely manner. Work in collaboration with Program Managers, and on behalf of the program, direct coordination and liaison with Marketing and Communication, Legal, Behavoral Health and Endeavors leadership.

Requirements

An Undergraduate Degree from an accredited college or university in either of the related fields: Business Administration, Health Care or Criminal Justice; and two (2) years of managing, leading or assisting in operations, budget and project management; OR any combination of experience and education that results in the required knowledge, skill, and abilities is required
Proven experience in project management
Tracking projects and metrics in software required
Understanding of administrative procedures and departmental policies
Proficiency in MS Office
An analytical mind with critical thinking skills
Excellent organizational and multitasking abilities
A team player with leadership skills
Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. Works business hours, but position requires support before and after workday and weekends as assigned.
Driver’s License with clear record and must pass a government background investigation.
Must have daily use of a vehicle without prior notice.
Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Employee should expect to work unpredictable schedules that include evenings and weekend days as needed to accommodate operations.

Responsibilities

Supports the development and implementation of new processes, assists opening new program offices, and leverages technology to support growth and innovation.
Refines the scope of projects and required resources in collaboration with Program Mangers.
Assists in developing measures of performance in collaboration with Program Mangers to capture and report client outcomes.
Support all operations for the CBP Workforce Wellness Program, including the accumulation of outcome data tracking and reporting Key Performance Indicators (KPI’s).
Assists in identifying resources required to complete the project.
Develops schedules for project completion that effectively allocates resources to activities.
Details and tracks assignments and ensures follow-through to completion.
Establishes a communication schedule to update the Program Managers and Regional Director on the progress of projects.
Tracks and monitors ongoing negotiations with service providers and assists with review and management of subcontracts and business associate agreements.
Assists Program Manager to establish achievable timelines on projects with high quality deliverables.
Establishes records, files and archives to ensure that all program information is appropriately documented, archived, safeguarded within contract and Endeavors compliance.
Assist in reviewing program work with the Program Managers on a regular basis to ensure that it meets program standards.
Identify lessons learned, provide analysis, develop program wide efficiencies and processes.
Aid in the development of compliance and standardization program processes and needs.
Coordination with Program Managers to assist with researching and identifying new health and wellness program resources, equipment/tools and innovative technology to positively progress the CBP Workforce Wellness Program.
Monthly file review to ensure Behavioral Health Compliance.
Monthly review of slide deck presentations.
Participate in Clinical Quality Improvement Committee meetings.
Submit weekly program information and highlights for executive leadership reports.
Participate in special projects.
Other duties as assigned.
Ensure calendar appointments for Program Managers and Regional Director are synchronized.
Draft and/or compose correspondence, proposals, reports, and other documents on behalf of the Regional Director.
Provide presentation support, including developing PowerPoint, Excel Spreadsheets, and other presentation techniques.
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."