Program Coordinator

Consumer Direct Care Network•Austin, TX

42d•Onsite

About The Position

Program Coordinators assist with daily intake and referral processes to set clients up for services and coordinate their in-home care needs in compliance with Federal and State regulations, as well as Managed Care Organization (MCO) program rules. They maintain and support a caseload of clients enrolled in Medicaid programs and conduct regular check-ins to update care plans as needs change. If you enjoy a role that gets you out of the office, this position offers frequent, planned travel to client locations within a three hour radius. You'll be supported with either a company vehicle or mileage reimbursement to make travel smooth and manageable. During your first 12 weeks of hire, you'll complete new hire training that includes up to four in-person sessions in Dallas.

Requirements

Bachelor's degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field preferred
1 year of experience working with individuals with disabilities or the elderly preferred
Equivalent combinations of education and experience considered

Nice To Haves

Bilingual candidates preferred in certain locations

Responsibilities

Maintain and coordinate a caseload of clients enrolled in Medicaid programs
Travel frequently to client homes and community locations (approximately 90% of the role)
Participate in a 12-week new hire training program, including occasional travel to Dallas
Coordinate clients' in-home care needs in alignment with Federal/State regulations, MCO program rules, and contract requirements
Assist with daily intake and referral processes to support positive business growth
Promote a collaborative and supportive office environment
Support day-to-day operations and client advocacy
Work independently and meet position requirements with minimal oversight
Collaborate with stakeholders to support service delivery
Communicate effectively—both written and verbal
Comply with all applicable legal requirements, standards, policies, and procedures
Demonstrate dependability and timely follow-through
Use sound problem-solving and decision-making skills
Exhibit strong computer proficiency
Manage complex service programs and special projects
Market services to referral sources as needed
Maintain necessary knowledge to coordinate workflow
Participate in professional development and training activities
Prioritize and multitask effectively in a fast-paced environment
Provide excellent customer service to internal and external stakeholders
Represent the organization at stakeholder meetings, health fairs, and provider fairs
Enroll clients and employees in services, web portals, and EVV systems as needed
Conduct client assessments and home visits as required
Answer and make calls, including occasional video calls
Other duties as assigned

Benefits

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance