Program Coordinator

Goodwill Industries of Hawaii • Hilo, HI

4d

About The Position

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

The Program Coordinator oversees daily operations of Career Services programs to ensure services are delivered effectively, meet contract requirements, and achieve performance goals. The Program Coordinator provides leadership by supervising staff, maintaining accurate documentation, tracking deliverables, and monitoring the program budget. Additionally, the Program Coordinator builds and maintains community partnerships to support long-term program success and positive outcomes for participants, while handling other assigned responsibilities.

Requirements

• Bachelor’s degree preferred, or equivalent combination of education and experience
• 2–4 years of management experience, ideally in a community service organization
• Supervisory experience preferred
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Occasional travel required
• Must have a valid driver’s license
• Must have access to an insured vehicle

Nice To Haves

• Experience working in human services, especially with immigrant communities, preferred

Responsibilities

• Ensure contracts, billing, documentation, and regulations are fully met
• Track performance and improve outcomes
• Maintain accurate records and submit timely reports
• Supervise, assign duties, and evaluate staff
• Train new hires and support ongoing development
• Address staff challenges and operational issues
• Provide counseling (individual, group, crisis support)
• Deliver case management to support employment goals
• Review case records to ensure quality and progress
• Develop and update training curriculum
• Coordinate activities to meet enrollment and milestones
• Support continuous program improvement
• Represent the organization in the community
• Build partnerships with employers and service providers
• Collaborate to expand opportunities for participants
• Prepare reports and conduct documentation audits
• Monitor program budget and operational needs
• Keep leadership informed and support agency initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees