Program Coordinator

WELLNEST EMOTIONAL HEALTH & WELLNESS•Los Angeles, CA

About The Position

The Program Coordinator for Wraparound and Intensive Field Capable Clinical Services (IFCCS) will have complete oversight of the programs’ budget, revenue, and ensure that programs adhere to maintaining the necessary slot allocations. Under the direction of the Assistant Director/Division Director, the Program Manager will be provide guidance, support and leadership to the team and directly supervise the Clinical Supervisors. The Program Manager will maintain an open door policy and work in a collaborative process with all members of the team. The Program Manager must meet or exceed their respective licensing Board's requirements to provide clinical coverage after-hours (24/7) in conjunction with other managers and work from a “whatever it takes” model. This management position requires a great deal of tact and judgment, as it requires ongoing interactions with the Department of Mental Health, Department of Child and Family Services, Probation, and other stakeholders.

Requirements

Minimum of a master’s degree or equivalent; MSW, MA, Ph.D., PsyD, or MS.
Must be post licensed 2 years and meet all the requirements of the respective licensing board.
This position requires being on call; along with the other members of the management team.
Strong organizational, written, communication and teamwork skills are a must, and is able to maintain a calm demeanor while handling multiple tasks without losing productivity.
A valid California driver license and insurable driving record of at least 2 years are required.
This position travels so use of personal vehicle is a must.
The successful applicant will also complete TB and fingerprint clearance.
Employee may be asked to participate in cross-training programs or pursue additional education or training when it is determined to be in the best interest of the agency by a member of management.
Must have knowledge of community resources.
Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business.
Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage.
Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
Ability to read, analyze and interpret manual and office documents
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists.
Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
Ability to be flexible and adapt to changing work demands
Maintain high level of concentration and attention to detail for extended periods of time
Ability to respond effectively to sensitive inquiries or complaints
Maintain a high level of ethical and professional standards in accordance with agency and community policy
Ability to talk or hear in order to give and receive information and instructions
Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
Ability to reach with hands and arms
Ability to use computer keyboard up to 25% of the day
Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
Lift and/or move up to 10 pounds
Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records program currently in use
Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

Nice To Haves

Management experience and experience providing mental health services in a community setting are a plus, but not required.
Demonstrate ability to tolerate change and learn multiple countywide systems is a plus.
The candidate must be proficient in the use of technology including experience with an Electronic Health Record, Word, and Excel.

Responsibilities

Serve as a representative of the management team
Conduct field supervision to ensure quality of care and provide feedback when needed
Maintain an open-door and transparent management style
Will ensure a high standard of program effectiveness and will be responsible for the maximization of the contracts and implementation of the Policy and Procedures
Manage service delivery activities and ensure delivery of services in accordance to the County’s expectations.
Monitors the completion of all performance indicators and utilizes data to inform next steps
Be a representative in both internal and external stakeholders meetings
Partner with the Clinical Supervisors in the hiring, training, supervision and accountability of staff
Be comfortable with the use of electronics and multiple electronic based systems
Be a key partner in representing the organization, it’s vision and mission in community events
Be willing to work flexible and non-traditional hours on a regular basis
Participate in trainings and meetings as assigned
Share the on-call 24/7 after hours phone
Be a productive partnership to ensure stabilization and family wellness
Be LPS or become LPS within 6 months from date of hire date
Other duties as required