Program Coordinator - 4889

BronxWorks-posted 6 days ago
Full-time • Mid Level
New York, NY
501-1,000 employees
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BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

  • Provide supervision to program staff and oversight in the coordination of social services to formerly homeless families.
  • Ensure social service delivery to all residents of developments, working in developers and landlord to ensure the permanency, and for statistical reporting both internally and to funding sources.
  • Act as the liaison between developers and landlords.
  • Conduct home visits to families and provide light touch case management.
  • Develop and plan activities with Program staff for residents of development.
  • Oversee all program components, including staff orientation, training and development; client assessment, service plan development and progress; relationships with other community-based organizations; and components specific to the program.
  • Supervise three or more employees in the programs.
  • Recruit, train and supervise direct service staff and volunteers.
  • Administer personnel policies and procedures.
  • Ensure all programs meet contractual goals and reporting requirements.
  • Monitor program progress and submit all required reports to AVP and VP.
  • Plan and develop budgets, and work with fiscal staff to ensure that collection of payment from funding source(s) is current.
  • Monitor fiscal expenses and analyze fiscal reports monthly.
  • Hold monthly individual supervision meetingswith staff and group meetings as necessary.
  • Act as link between the administrative office, fiscal department and program staff.
  • Monitor staff performance, including performing case reviews and structured observations.
  • Participate in, and encourage staff to become involved in, agency events.
  • Conduct outreach as needed throughout development.
  • Stay up to date on government benefits and entitlements.
  • Review and Submit applications for rental arrears and other government benefits.
  • Monitor and Input all program data in sales force.
  • Coordinate monthly activities and events for residents.
  • Assist with pantry events.
  • Meet minimum goals set forth by the contract.
  • Bachelor’s degree and 3 years’ Social Services experience, or a master’s degree in social work or related field.
  • Experience working with formerly homeless families.
  • Experience working with governmental agencies and benefits.
  • Extensive experience working with multi-problem families.
  • Superb crisis management skills.
  • Strong oral and written communication, time management and organizational skills are necessary.
  • Proficiency in Microsoft Office suite and other standard business technology is required.
  • Ability to use a computer for prolonged periods.
  • Ability to occasionally lift and/or move up to 10 pounds.
  • Ability to stand, walk, or sit for long periods of time.
  • Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
  • Ability to bend and retrieve objects and/or documents.
  • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
  • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.
  • One-year supervisory experience preferred.
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