Program Coordinator - Harborview Medical Center Urology Clinic
About The Position
Harborview Medical Center - Urology Clinic has an outstanding opportunity for a Full-time Days Program Coordinator. WORK SCHEDULE Full-time, 100% FTE (40 hours per week) Monday- Friday Day Shift POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth PRIMARY JOB RESPONSIBILITIES Organize work and appropriately prioritize patient care and/or projects with occasional assistance from supervisor Objectively assist in developing systems that improve responsiveness to patients Exhibit well-developed critical thinking skills, particularly in ambiguous situations Demonstrate ability to operate with minimal day-to-day direction or oversight Coordinate complex scheduling of diagnostic procedures and consultations. Work with PSS to schedule less complex referrals as well as appointments with scheduling directions in place Facilitate scheduling of urgent referrals and procedures, working closely with the clinic medical director to triage, using knowledge of surgical procedure-specific diagnoses, CPT codes Triage patient phone calls according to severity of need; follow through and resolve patient requests in a timely manner Collaborate with Business Operations Supervisor and PSS to create, update and maintain all clinic templating that meets the needs of patients, clinic staff and providers Sit at the front desk on clinic day to assist with scheduling follow-ups when patients leave their appointments
Requirements
- High school graduation or equivalent
- two years of experience in the program specialty OR Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration
Responsibilities
- Organize work and appropriately prioritize patient care and/or projects with occasional assistance from supervisor
- Objectively assist in developing systems that improve responsiveness to patients
- Exhibit well-developed critical thinking skills, particularly in ambiguous situations
- Demonstrate ability to operate with minimal day-to-day direction or oversight
- Coordinate complex scheduling of diagnostic procedures and consultations.
- Work with PSS to schedule less complex referrals as well as appointments with scheduling directions in place
- Facilitate scheduling of urgent referrals and procedures, working closely with the clinic medical director to triage, using knowledge of surgical procedure-specific diagnoses, CPT codes
- Triage patient phone calls according to severity of need; follow through and resolve patient requests in a timely manner
- Collaborate with Business Operations Supervisor and PSS to create, update and maintain all clinic templating that meets the needs of patients, clinic staff and providers
- Sit at the front desk on clinic day to assist with scheduling follow-ups when patients leave their appointments
Benefits
- Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
