Program Coordinator - Orlando and Tampa
About The Position
We’re looking for a Program Coordinator who can own and orchestrate our care model, GLP-based comprehensive program, end-to-end ensuring patients are enrolled correctly, workflows run smoothly, services are coordinated across teams, and billing (cash vs insurance) is accurate and compliant. This role sits at the center of clinical operations, patient experience, and revenue integrity. Company Overview We are a growing endocrinology practice building a modern, whole-person care model that integrates GLP-based metabolic care, Remote Patient Monitoring (RPM), Principal Care Management (PCM), nutrition services, and behavioral therapy.
Requirements
- Associate degree or bachelor’s degree in business, marketing, healthcare administration or related field
- 3+ years’ experience in healthcare operations, care coordination, or program management
- Strong organizational, communication, and cross-functional coordination skills
- Comfort working with EHRs, spreadsheets, and operational trackers
- Familiarity with: Nutrition and behavioral health coordination Cash-pay healthcare models and insurance workflows
Nice To Haves
- Experience with chronic care, endocrinology, or metabolic programs strongly preferred
- Bilingual English and Spanish prefer
Responsibilities
- Manage GLP program enrollment from first patient interest through activation
- Educate patients on program structure, expectations, and care cadence
- Explain cash-pay vs insurance-covered components clearly and confidently
- Coordinate intake, labs, provider visits, consents, and financial agreements
- Act as a trusted point of contact for program-related questions
- Deliver a high-touch, concierge-level patient experience
- Track enrollment, retention, and utilization of metrics
- Identify workflow improvements to support scaling and growth
- Own workflows across: GLP clinical care Nutrition services Behavioral therapy
- Coordinate handoffs between front desk, providers, care agents, dietitians, and therapists
- Track patient progress and proactively address delays, drop-offs, or engagement risks
- Partner with other GMS programs to identify patients for internal referrals
- Help Develop and Identify Local Partner Resources and Relationships Physical Fitness Behavioral Health Nutrition
- Aid management incorporating these relationships into patient/provider workflow
- Serve as the program-level liaison between operations and billing teams
- Maintain clear separation between: Cash-pay GLP programs and Insurance-billed nutrition and therapy services
- Provide a weekly flash report to the CEO every Friday, summarizing outreach activity, referral trends, issues and opportunities
- Maintain accurate logs of visits, meetings, partner activity and material distribution
- Develop monthly summaries on provider engagement, referral conversions and upcoming opportunities
Benefits
- Our company offers a comprehensive benefit package, including health insurance, Dental and vision
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
