Program Coordinator

i9 Sports•Fairfax, VA

7h•$22 - $22•Remote

About The Position

This is an exceptional chance to gain leadership experience with a high-growth, fast-paced, and engaging youth sports company committed to positively impacting our community. The Role: The Program Coordinator is a part-time position responsible for the successful coordination and implementation of youth sports leagues, clinics, and camps within our Arlington/D.C. and Howard/Montgomery County, Maryland territories. Primarily remote work with some required travel throughout the territories to visit venues, execute marketing initiatives, and ensure program quality standards are met.

Responsibilities

Staff Development and Recruitment: Cultivation of former staff through strategic engagement and re-hiring of experienced personnel
Implement training programs for Maryland & Arlington Territory staff
Quality Oversight: Direct supervision of Senior Site Managers, Site Managers, Sport Coordinators, and Instructors/Officials
Implementation of quality standards through Senior Site Manager assessment programs
Weekend quality control monitoring and support
Customer Relations: Follow-up with parents, volunteer coaches, and participants from programs
NPS (Net Promoter Score) monitoring and improvement initiatives
Parent Coach Training & Cultivation: Implement continuous coach resource training and education.
Host weekly office hours for parent coach support.
Additional duties as organization needs require: PPC phone calls in collaboration with the Admin Assistant
Assist in coach recruitment initiatives by conducting phone calls to Volunteers during the initial process and to all members in the final phase of coach recruitment.