Program Coordinator

Arizona State University•Tempe, AZ

14d•$47,000 - $52,000

About The Position

Description: Under general direction from Student Services Manager, provide program services to the international students enrolled in Global Launch programs at the ASU Tempe campus, ensuring that the identified goals and objectives of the programs are accomplished in accordance with established priorities, standards of quality and customer service

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Experience working with international students including English language learners with varying proficiency.
Experience working or living abroad
Evidence of fluency in at least one or more of the following languages: Japanese, Arabic, Mandarin, Korean, Spanish
Experience providing customer service in a higher education environment.
Experience with student success and advising.
Familiarity with processes related to F-1 students and SEVIS
Experience in building effective and lasting relationships with internal and external stakeholders
Experience with Salesforce, PeopleSoft, or other CRM, Slack, Microsoft Bookings, Canvas LMS. Airtable, Adobe
Experience working in a fast-paced supportive team environment.
Evidence of high quality work that requires attention to detail and organization
Familiarity with ASU systems and programs.
Evidence of strong written and verbal communication skills, including ability to present before groups of students

Responsibilities

Pathways Program Coordination: (75%) Lead Pathways NSR and CSR planning and execution
Coordinate pre-arrival onboarding and first-week attendance follow-up
Advise Pathways and Earned Pathways students post-start
Develop and track Earned Pathways academic plans
Monitor midterms, probation cases, and students of concern
Supervise Success Coach outreach and engagement initiatives
Maintain Pathways transfer tracking and admissions readiness
Support sponsored Pathways students with reports and communication
Coordinate orientation, compliance, and DSO-related tasks for PW program
Completes advising tasks related to Pathway sponsored students issues related to financial guarantees, health insurance, and other related tasks.
Review and customize course maps for PWs students depending on their major
Work with GL team to update annual PW budgets and program costs for PW activities, PW website and agents
Advises assigned students and maintains records; updates team members on student issues.
Prioritizes student success and retention.
Responds to Global Launch student questions or issues through various channels such as meetings via Zoom or in-person, email, phone, and social media.
Under the supervision of the Senior Immigration Advisor, will be trained on immigration related advising
Global Launch Programs Coordination: (25%) Serves as primary point person for Global Launch for ASU Housing and issues related to student housing for any Global Launch student.
Supports New and Continuing registrations for other Global Launch programs
Assists with Group and Special Programs under the direction of the Student Services Manager.
Drafts and tracks communication with internal and external stakeholders as it relates to Group and Special Programs.