Program Coordinator: Cardiology, ACHD, and Fetal

Connecticut Children's Medical Center•Hartford, CT

About The Position

The Program Coordinator independently coordinates and performs a variety of administrative and operational support duties related to the program Cardiology division.

Requirements

High School Diploma or GED required.
5 years relevant customer service experience required.
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
Microsoft Office Application
Must be well versed in Excel, Outlook, PowerPoint, Word
Electronic Health Record, EPIC preferred
Skill in use of multiple department specific database applications such as ABACUS, SQL, EPIC custom reports,
Attend to administrative detail utilizing initiative, problem analysis techniques, good judgment and confidentiality.
Work with all levels of organization; understand and apply knowledge of department/organizational policies and procedures to resolve complex problems and meet needs of customers.
Multi-task and problem solve with working knowledge of a variety of complex programs/departments and/or the organization.
Organize and manage projects, resources and establish priorities
Make administrative/procedural decisions and judgments.
Communicate effectively, both orally and in writing.
Excellent command of grammar and spelling skills.
Focus on customer needs and follow through to meet needs.
Research, gather, and review data; compile information and prepare accurate and comprehensive reports with deadlines
Maintain calendars and schedule appointments utilizing electronic scheduling software.
Create, compose and edit written materials.
Function in a fast paced environment with strong attention to detail.
Provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.

Nice To Haves

Associates Degree and above in any area preferred.
At least 5 years of research and well versed in Excel and Power Point.
EPIC a plus.

Responsibilities

Coordinating activities and daily operations of programs.
Create and maintain program data, records, reports, presentations and proposals.
Prepare or assist in preparation of proposal for funding and/or funding continuation from outside sponsors.
Maintain patient schedules, follow up on no-shows, retrieve outside records for clinic visits, confirming appointments for those that do not respond to reminders, answer patient calls and direct patients to the appropriate team member.
Coordinate yearly symposium forum, secure meeting place, speakers and other activities as directed.
Conferring with staff and others to provide technical advice, provide problem solving assistance and answer questions about the program and its goals.
Referring inquiries to others as needed.
Prepare or assists in the preparation of periodic reports and records on program activities, progress, status or other special reports for management or outside agencies.
Review applications or other program documents in conjunction with supervisor to determine acceptance or make decisions pertaining to program.
Assist in the coordination of recruitment efforts.
Draft written communication and promotional literature.
Assist in planning workshops, meetings or conferences; coordinates logistics, scheduling and participant communications.
Interact and act as liaison with staff, faculty and outside/community agencies in facilitating program.
Works in collaboration with leadership to ensure that all program goals and objectives are accomplished.
Assist with coordination and marketing and research for program expansion.
Provides administrative support for Continuing Medical Education conferences, monthly meetings which include but are not limited to: Preparing agenda, reminders, attendance tracking, and meeting minutes monthly, quarterly.
Host meeting with presentations prepared.
Creating and distributing flyers, disclosure forms, etc.
Provides support with patient insurance enrollment.
Assist with research projects including but not limited to, data collection and maintaining records.
Weekly/ Monthly meeting with Practice Managers.