Program Coordinator

SETTLEMENT HOUSING FUND INC•New York, NY

38d•$37 - $40•Hybrid

About The Position

Founded in 1969, Settlement Housing Fund is a nonprofit affordable housing organization. We own and operate 3,147 affordable apartments across New York City and are currently creating and preserving additional 3,031 apartments. We provide social services through on site support to ensure housing stability for tenants who have transitioned from shelters into permanent housing at our buildings and those of other owners. We serve as an HDFC nominee to provide private developers with access to City financing to expand the supply of affordable housing. We are a leader in tenant selection and affirmative fair housing, leasing hundreds of units annually for other affordable housing owners. JOB SUMMARY: The Program Coordinator is responsible for overseeing the day to day social services operations at a residential building participating in the NYC Department of Social Services (DSS) AHS Master Lease program. Under the direction of the Program Director, the Program Coordinator is tasked with providing ongoing guidance and support to Tenant Services Coordinators to ensure the delivery of high quality tenant services, accurate data management, and timely reporting to HRA. This role includes direct supervision of Tenant Services Coordinators and ensures that all program activities, documentation, and service delivery meet contractual, regulatory, and compliance standards.

Requirements

Bachelor’s degree in Social Services, Public Administration, or related field required.
Minimum of 3 years of program coordination or supervisory experience, preferably in housing or human services.
Strong proficiency in Microsoft Office and database management systems required.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines in a fast paced environment.
Knowledge of various city social service agencies and community based organizations related to housing and homelessness preferred.
Ability to work Monday through Friday, consistent 8 hour shift with an unpaid hour for lunch.
Ability to travel within the NYC area using public transportation.
Ability to work successfully in a hybrid environment.
Ability to relate to people of diverse backgrounds.
Commitment to providing affordable housing for low to moderate income population.

Nice To Haves

LMSW or MSW preferred, or master’s degree in related discipline.
Bilingual a plus but not a requirement.

Responsibilities

Manage daily program operations to ensure smooth delivery of tenant services and compliance with DSS/HRA requirements.
Provide direct supervision, guidance, and performance oversight to Tenant Services Coordinators, including regular check ins, coaching, and support with complex cases, to ensure consistent, high quality support to households.
Monitor service delivery workflows to ensure timely completion of intakes, assessments, service plans, referrals, and follow up.
Support escalated tenant concerns and collaborate with staff to resolve issues related to housing stability, benefits, repairs, inspections, and lease related matters.
Oversee data entry, documentation quality, and timely submission of service notes, goals, assessments, and referrals.
Maintain accurate tracking systems for lease agreements, occupancy records, service delivery milestones, and program outcomes.
Prepare monthly, quarterly, and annual reports for internal use and for submission to HRA and other stakeholders.
Ensure compliance with all contractual, regulatory, and agency documentation standards.
Identify local referral resources, community partners, and supportive services to enhance program offerings.
Conduct annual tenant needs assessments and collaborate with the Program Director to design programming and policies responsive to those needs.
Assist in developing and implementing tenant engagement strategies, workshops, and supportive programming.
Participate in weekly staff meetings and contribute to program planning and improvement initiatives.
Serve as a primary liaison between program staff, property management, and DSS/HRA representatives.
Coordinate closely with the Program Director to align program goals, address operational needs, and support strategic planning.
Provide coverage and support for the Program Director as needed.
Perform other duties as reasonably assigned.