Program Coordinator (Student Services Professional II), Office of Black Student Success

CSU Careers • San Bernardino, CA

1d

About The Position

Under the Division of Student Affairs, and general supervision from the Director of the Office of Black Student Success (OBSS), the Program Coordinator identifies and mentors students on routine matters using the African American (AA) Data Dashboard, Educational Advisory Board (EAB), and other methods of bringing students in for services when needed. The Program Coordinator supports OBSS in moderately complex professional student service work by utilizing knowledge and judgement of principles, techniques, standards, guides, and professional skills to advise students. Services are provided through student peer mentorship programs, leadership training, retention activities, educational curriculum presentations, direct student advising/counseling, and other services to promote student success. Additionally, the Program Coordinator will help assist current CSUSB students in their quest for financial literacy and work with established partners to support student needs.

Requirements

• Experience: Possession of knowledge and abilities typically demonstrated through the equivalent of two (2) years of professional experience in a student services program area or related field. Experience should provide evidence of competence and indicate the potential for growth. A master’s degree in a job-related field may be substituted for one (1) year of professional experience.
• Education: Equivalent to graduation from a four (4) year college or university in behavioral sciences, public or business administration, or other job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
• Working knowledge of the practices, procedures and activities of the program to which assigned.
• General knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required.
• Recognize multicultural, multisexed and multi‑aged value systems and work accordingly.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Nice To Haves

• Master’s degree in a related field
• Experience working with the target population and in higher education settings
• Knowledge of academic advising standards (e.g., CAS) and relevant policies/procedures
• Familiarity with PeopleSoft and Microsoft Office
• Strong written and verbal communication skills
• Ability to manage multiple priorities, meet deadlines, and solve problems independently or in teams
• Skilled in interpreting and applying complex policies; detail-oriented and adaptable
• Proven ability to maintain confidentiality and work with diverse populations
• Creative, innovative, and student-centered with strong interpersonal and advocacy skills
• Ability to follow and interpret written, verbal, and diagrammatic instructions

Responsibilities

• Provide advising and support to students affiliated with the Office of Black Student Success (OBSS) through individual and group meetings, activities, and events.
• Utilize foundational interviewing and counseling techniques to support student growth and development.
• Promote student retention by assessing student needs and connecting them with relevant CSUSB resources, including financial aid, scholarships, academic advising, Career Services, internships, Basic Needs, research opportunities, Health Services, CAPS, and community services.
• Encourage student engagement by recommending programs, services, and activities that align with academic and personal development goals.
• Serve as a liaison and maintain collaborative relationships with students, faculty, and on- and off-campus partners to support OBSS initiatives.
• Collaborate with Recruitment and Admissions to deliver presentations to K–12 students and families, with the goal of increasing Black student enrollment and engagement.
• Work with the Director to strengthen peer mentoring for Black students and support the development of a faculty-student mentoring program, including design, outreach, pairing, and ongoing support.
• Utilize institutional platforms such as the African American Data Dashboard and EAB to identify and assist students who may benefit from additional support services.
• Collaborate with campus partners to ensure accurate and consistent sharing of academic progress for OBSS-affiliated students.
• Represent OBSS at campus and community meetings, trainings, and events to strengthen program impact.
• Support the Director in planning and executing OBSS events, including workshops, educational sessions, and philanthropic activities.
• Assist with data collection, report preparation, and program assessments.
• Provide lead work direction, training, and guidance to Student Assistants, Peer Mentors, part-time staff, and volunteers; contribute to performance evaluations as appropriate.
• Attend conferences and professional development trainings, as required.
• Participate in OBSS-related events such as orientations, cultural programs, and academic advising trainings.
• Engage in Division of Student Affairs (DSA) activities, meetings, and trainings, as requested.
• Maintain student records in compliance with FERPA, U.S. Department of Education regulations, and university policies.
• Perform other classification-related duties as assigned to support the operations of the Division of Student Affairs (DSA), as directed by the OBSS Director and division leadership.

Benefits

• The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year.
• Eligible employees are also able to participate in the fee waiver education program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees